Investigating the Effective Factors on Strengthening the Infrastructure of Information Systems in the Country's Organizations Based on Structural Equation Technique and AHP

Considering the increasing movement of the country's organizations towards the full benefit of information systems, it is very important to identify the factors affecting the strengthening of these systems to improve the quality of service delivery. Therefore, this research has been carried out with the aim of investigating the effective factors on strengthening the infrastructure of information systems. The current research is applied in terms of purpose and descriptive-exploratory in nature. The research community is the government organizations of the country, and 10 people were selected to form the expert panel from among the experts who have the qualifications. Among the employees, 250 people were selected as a statistical sample by simple random sampling. The research method is a combination of multi-criteria decision-making methods (hierarchical analysis process), structural equations and fuzzy inference system. After extracting the dimensions and factors from the literature and the background of the research, the ranking of the effective factors in the form of five dimensions and 15 components was done using the multi-criteria decision making method. The results showed that the legal infrastructure has established the highest correlation with the infrastructure of information systems. Also, among the dimensions, the technological infrastructure is the most important. The results of fuzzy inference also showed that the most favorable state for information subsystems is 0.698 according to the available facilities, and the optimal combination for this state is achieved when structural factors are 0.724, organizational factors are 0.58, governance factors are 0.569, social factors are 0.707, and educational factors are 0.468. Therefore, in order to strengthen the infrastructure of the country's information systems, it is suggested that the officials focus on strengthening and developing structures and supporting technological innovations in the first step.