Evaluation of Knowledge Management Performance using a Fuzzy-Combined Decision Method

In the economy of the developed countries, the balance between the knowledge and other resources has changed towards the knowledge. Although knowledge is a necessary resource for the organizations survival, yet many organizations have not seriously pay attention to the knowledge management. The capability of knowledge management in organizational level should be suitably measured to make decisions based on the obtained analysis results. So, the evaluation and implementation of knowledge management, before investing in this field, is crucial for organizations. To do so, the purpose of the present study is to evaluate and measure the knowledge management capability using the Gold and Chang seven-criterion model and provide solutions in organizations. To evaluate and provide solutions using the fuzzy combination decision method, the analysis of the knowledge management capability has been carried on. To illustrate the purpose of the study, the performance of knowledge management has been studied.