The drivers of resilient management of businesses affected by the COVID-19 crisis

Awareness of modern developments and dynamics in different disciplines including management can dramatically contribute to the transcendence and prosperity of communities, facilitate facing crises and problems, and help accountability and complicated problem-solving skill. This applied study identified and evaluated the drivers of resilient management of businesses affected by the COVID-19 crisis using a mixed-methods (qualitative-quantitative) design. In the qualitative phase, the components of resilient management were identified with a systematic study of documents and using qualitative content analysis through three coding steps in the MAXQDA2020 software for a two-year time interval. These components were found to include organizational architecture, organizing to be accountable, suspicion and intuition, continuous assessment, delegation of authority, psychological safety, flexible groups, and rapid problem-solving capability. In the quantitative phase, the effectiveness of the components was determined by the structural equation modeling using a questionnaire in the PLS software package. The statistical population in this phase was composed of the managers and owners of businesses in selected cities. The sample size was estimated at 90 people by Cochran’s formula. The results show that all components influence the resilient management of businesses. The components of flexible groups, delegation of authority, organizational architecture, and suspicion and intuition are the least influential.