Comparison of selected national hospital emergency indicators with standards in a military hospital in Tehran

Receiving a quick response is not only one of the important factors affecting the satisfaction of emergency patients but also one of the indicators for evaluating the quality of emergency services. The aim of this study was to compare the selected national indicators of hospital emergency with the standards in a selected military hospital in Tehran. 

This descriptive-analytical and cross-sectional study performed in 2020 with random selection of patients referred to the emergency department of a military hospital in Tehran. Data collection tool was a researcher-made form whose validity and reliability were confirmed. Data were analyzed by t-test using SPSS software with α= 5%.

Results showed that the average waiting time to receive the service until the assignment was 267 minutes.  Also, the percentage of patients assigned within 6 hours, the index of patients discharged from the emergency department within 12 hours and the index of leaving with personal responsibility were in accordance with national standards and the average of the relevant values ​​was statistically significant (P <0.05).

According to the results of this study, the indicators were in good condition. Hospital managers should pay special attention to these indicators and study them periodically. Also, in order to avoid long waiting times and reducing costs, proper and optimal management of resources are seeming essential.