Identifying and Prioritizing the Components of Workforce Agility in the Insurance Industry of Kerman Province

Today, human resources have become the best competitive advantage in organizations. Workforce agility can make an organization superior to other organizations. Therefore, the purpose of this research was to identify and prioritize the components of workforce agility in the insurance industry. This research was of a mixed type. The statistical population of this research included the active employees in the insurance industry of Kerman Province. 8 industry experts were selected as the statistical sample in the qualitative and quantitative phases. In the qualitative phase with thematic analysis approach, the components of workforce agility were identified and the reliability and validity of the tool was confirmed. In the quantitative phase, workforce agility components were prioritized with the fuzzy DEMATEL approach. Qualitative findings showed that sixteen open codes were categorized into six core codes and core codes were categorized into three optional codes including individual, organizational and social characteristics. Selected open codes of workforce agility (as quantitative phase input) included technical knowledge, motivation, trainability, effective communication, emotional intelligence, adaptability, teamwork, creativity and innovation, and analytical ability. The quantitative findings showed that these components, in order of priority, were creativity and innovation, analytical ability, emotional intelligence, motivation, teamwork, technical knowledge, trainability, effective communication, and adaptability. Additionally, the findings showed that teachability, effective communication and adaptability were classified under the cause variables group; emotional intelligence, teamwork, creativity and innovation and analytical ability were grouped under effect variables and technical knowledge and motivation were grouped under neutral variables.