Stakeholder network assessment projects to assess their ability to claim management using social network analysis

After the process of holding tenders and concluding contracts and agreements and forming a project management team, the obligations, responsibilities and authorities of each of the effective factors or project stakeholders will be identified and separated thematically. Of course, it should be noted that the considerable amount of these obligations, responsibilities and authorities in each project is similar and the same. The uncertain and complex situation of claims in construction projects that will lead to financial issues and prolongation of work, requires all project stakeholders to have a clear approach in order to manage potential claims. In this study, after identifying the claims and rooting out the concepts related to the claim as well as how to manage it in contracts, the proposed model identifies and evaluates the project stakeholders and their ability to measure the claim using stakeholder social network analysis. On the other hand, by calculating the stakeholder centrality measure in each claim and summarizing them, the most important stakeholders and the relationship between them were identified that can be the basis of planning and management. Therefore, using social network analysis between project stakeholders and common claims, it is possible to identify the effective stakeholders and take the necessary actions to manage the claims.