Explaining Citizens of E-Government Services with the Purpose of Using E-Government Services, with the Role of Social Capital, National Culture and Digital Divide

The current research was carried out with the aim of explaining the effects of e-government benefits in order to continuously use e-government services among the citizens of Tehran, to help increase the use of e-government benefits by examining this effect and mediating factors involved in it. The current research philosophically follows the positivist paradigm and is based on the goal criterion in the applied-developmental research group and based on the criterion of the nature of data and the basis of quantitative research. The data collection tool is a standard questionnaire. Validity of the research tool based on Cronbach's alpha test for the e-government benefits questionnaire (0.75), intention to continuously use e-government services (0.73), citizens' trust (0.71), national culture (0.77), digital divide (0.79) has been confirmed, the statistical population of the research includes the citizens of Tehran. The sample size in this research is equal to 294 people using Sample Powell sampling software. The research data analysis tool is SPSS and AMOS statistical software. In order to determine the presence or absence of influence between variables and to estimate and generalize the results obtained from the sample size to the statistical population, a simple regression model with a hidden variable, a mediator model, and a path model have been used to evaluate the research hypotheses and the conceptual model of the research. The findings of the research indicated that the benefits of e-government have an effect on the intention to continuously use e-government services, and citizens' trust, national culture, and the digital divide have a partial mediating role in the effect of e-government benefits on the intention to continuously use e-government services.