Designing a Model for Evaluating the Effectiveness of Documenting Employee Experiences

Today, the importance of knowledge and experience as the most important intangible asset in gaining competitive advantage of organizations is not hidden to anyone, and organizations are looking for the optimal use and management of knowledge and experiences in the form of documentation projects. Designing a suitable implementation model for these projects is essential for their correct and effective implementation. Then, in this research, the design of the effective implementation model of documenting the experiences of employees in a public organization has been discussed.

In this research, the exploratory mixed method - thematic analysis and survey strategy - was used. The statistical population of the qualitative part included 15 experts and the quantitative part included 180 managers. The data was collected in the qualitative part with in-depth semi-structured interview and literature review and in the quantitative part with the researcher's questionnaire, the validity and reliability of each part was confirmed. Data in the qualitative section were analyzed using three-step coding and in the quantitative section with descriptive statistics and inferential statistics (structural equation modeling) tests.

Based on the analysis of the research data, the implementation model of documenting the experiences of employees included 32 basic themes, 5 organizing themes (the executive process of documentation, human resource requirements, technological requirements, cultural requirements and legal-legal requirements) and an overarching theme in the form of implementation. Also, the quantitative data analysis of the research indicated the appropriateness of the model of documenting the experiences of employees.

Any effective implementation process regarding experience documentation patterns requires infrastructure in the form of appropriate dimensions and components. This issue has been identified in the final model of the research. Then, evaluating and taking the necessary measures based on vulnerability will provide the basis for institutionalization and greater acceptance of this project.