Pre-Crisis Management in Social, Economic, Physical, and Environmental Aspects of Tourism Complexes (Case Study: Jahad-e Daneshgahi Tourism Complex in Kermanshah, Iran)

Crisis management in tourism complexes can play a crucial role in increasing tourist attraction and mitigating damages resulting from natural hazards. The Jahad-e Dāneshgahi of Tourism Complex in Kermanshah is a tourist destination, and this study aims to present a crisis management model for this complex. What crisis management model needs to be developed for the Jahad-e Dāneshgahi Tourism Complex in Kermanshah? This study aimed to propose a crisis management model for the Jahad-e Daneshgāhi Tourism Complex in Kermanshah. A questionnaire was used to collect research data. 50 individuals were recruited as the subjects of the study of whom 33 individuals were selected as the sample, considering the specified community characteristics. The results revealed that the economic recession indicator, with a value of 70.2%, was the most important of the economic indicators in the opinion of the respondents. Analyzing pairwise comparisons of social indicators showed that social participation recorded the highest significance among social indicators (0.158), ranking first in social indicators’ importance. Since environmental hazards are one of the most critical factors contributing to crises in any environment, vulnerability to earthquakes was reported by respondents to be of the highest importance among the examined physical-environmental indicators in the Kermanshah Tourism Complex.