Knowledge Management of Emergency Department in Rasul Akram Hospital Based on Baldrige Excellence Model in 2007
Author(s):
Abstract:
Introduction
Baldrige model is the most important performance measurement system in world class. The forth criterion of this model is measurement, analysis, and knowledge management in health care.Methods
This was a descriptive and cross sectional study implementing applied manner. Data were collected and compare with response of the 2007 version of the model questionnaire.Results
The score for the emergency room of the studied hospital was 27.55 out of 90 points in measurement, analysis, and knowledge management criteria.Conclusion
The emergency room of the studied hospital had the second level of excellence. Since the baldrige model scoring system is used for continues improvement of performance and excellence in organizations, it is recommended that this evaluation and improvement process continue to increase the scores and improve the performance.Language:
Persian
Published:
Health Information Management, Volume:4 Issue: 2, 2008
Pages:
167 to 174
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