A Survey on the quality of services of Medical Sciences libraries of Kermanshah

The present research aims to assess performance quality of libraries of Medical Science University in Kermanshah through LibQUAL. The research has used the LibQUAL standard checklist. 195 Library users completed the checklist. The research findings show that although the overall services of the Medical libraries meet the users, Minimum expected level of service (adequacy gap = 0/12), there is a significant gap between the perceived level of library services and the users, desired level of service (Superiority gap = -2/22). Other findings reveal that in some cases, the Medical libraries services did not meet the user's Minimum expected level of service. These cases include: accessibility of electronic resources from the user's home or office, space for group learning and group study, a quiet space for individual work, a library website enabling users to locate information on their own, providing the e- resources users need, and easy-to-use tools that allow users to find things on their own. The user's Minimum expected level of service was met in the "affect of Service" dimension, while it was not in the two other dimensions ("Information Control" and "Library as Place"). The results show that the performance of College of Health Library is better than the other Libraries and the Performance of College of Medicine Library is very Weak.