Designing the Knowledge Management Establishment Model in State Organizations (Case-Study for Tehran Municipality)

Knowledge management is a vital factor for success in contemporary enterprises. The efficacy of a knowledge management (KM) project depends heavily on a successful coordination of such issues as the corporate culture, knowledge-based processes, human resource management, and information technology. In this regard, this research, in a descriptive manner, attempts to make an applicable view. The structure indicators, culture, technology, human resources, knowledge-based processes, and conducting in Tehran municipality for the establishment of knowledge management have been analyzed based on the data obtained from questionnaire and have been prioritized according to the highest mean encountering test (Friedman test). Statistics experts in this research, including senior managers, middle managers, and Tehran municipality experts, amount to 1057 people 285 of which acting as samples. Finally, an applicable model has been designed for the establishment of knowledge management. The analysis shows that the system of conducting in Tehran municipality for the establishment of knowledge management is proper enough, and that factors such as human resources, the structure, knowledge-based processes, technology, and culture fill the next positions in rank.