Exploring Nurse's Communicative Role in Nurse-Patient Relations: A Qualitative Study
Author(s):
Abstract:
Introduction
Recognition the nurses communicative roles can influence quality of patients care. Therefore, this study was aimed to explore nurses role in nurse-patient relations.Methods
This study was a qualitative research in which collected data was analyzed by content analysis method. The participants were 23 nurses, patients and their families in medical and surgical wards of a referral hospital in Tehran, Iran. Data were collected by semi-structured interview and observation.Results
Data analysis was led to the emergence of a main conceptual category: The patient's need-based communication. This category was derived from two categories: 1) Identifying the patients needs; and 2) Communicative behavior in the face of the patients needs. "Identifying the patients needs" was related to "type of the patients problem", "patients inquiring about their health status" and "monitoring the patients health status". "Communicative behavior in the face of the patients needs" was composed of four subcategories: "caring attention", "informal education of the patient", "inducing calmness to the patient", and "obtaining the trust of the patient".Conclusion
The nurses role in relationship with patients is designed according to patients needs. Therefore, if the patients needs in clinical settings are defined and clarified appropriately, the nurse-patient relations will be enhanced and thereby the quality of care will be improved. Keywords:
Language:
English
Published:
Journal of Caring Sciences, Volume:5 Issue: 4, Dec 2016
Pages:
267 to 276
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