The Relationship Between Emotional Intelligence of Librarians and Satisfaction of Library Users in the Libraries of the University of Guilan, Iran
Author(s):
Article Type:
Research/Original Article (بدون رتبه معتبر)
Abstract:
Background
Despite large body of evidence regarding the association of emotional intelligence (EI) of employees and their communication skills, no previous study examined the relationship between employees EI and client satisfaction. The present study aimed to examine the relationship between librarians EI and satisfaction of library users in the libraries of the University of Guilan, Iran.Methods
This was a descriptive-correlational study. The study population comprised the librarians and members of the libraries of the University of Guilan. Librarians EI components and library user satisfaction were measured using psychometric and reliable questionnaires. One-sample t-test, multivariate linear regression, and Pearsons correlation coefficient were used to test the research hypotheses.Results
The findings showed that librarians EI components of self-management (mean=3.86), self-awareness (mean=3.72) social-awareness (mean = 3.42) and relationship-management (mean = 3.82) were significantly higher than the average. User satisfaction had moderate to low positive correlation with EI components of self-management (r=0.65), self-awareness (r=0.47), and relationship- management (r=0.41). Self-management component was the strongest predictor of user satisfaction (standardized β coefficient = 0.556) followed by relationship-management, social-awareness, and self-awareness.Conclusion
Our results showed that the higher EI of librarians is associated with the higher satisfaction of library users in the libraries of the University of GuilanKeywords:
Language:
English
Published:
Caspian Journal of Health Research, Volume:3 Issue: 2, Jun 2018
Pages:
64 to 68
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