Nurses’ and Patients’ Perspective toward Patient-Centered Care in Selected Hospitals of Yazd

Over the past two decades, patient-centered care has become one of the important dimensions of health care delivery, given that patients are expected to receive appropriate care from the service center. This study aimed to evaluate the various dimensions of patient-centered care from the viewpoint of nurses and patients in order to improve the patient-centered care of health services. This cross-sectional study was conducted on two hospitals in city of Yazd, Iran. A total of 100 nurses and 100 patients were selected by simple random sampling method. Data was collected using a validated questionnaire and analyzed using one-way ANOVA test. The mean score of patient-centered care was 2.34 (standard deviation (SD) = 0.58) from nurses' point of view and 2.23(SD = 0.07) from patients' point of view. The dimensions of patient's dignity, patient's values and social support for the patient had the highest score and quick attention to the patients had the lowest score from nurses’ perspectives. Respecting dignity and quality of health service provider had the lowest score from the patients’ viewpoint. The quality of health service received significantly lower score from the patients than the nurses (P-value = 0.03). The quality of the physical environment, observance of the patient's dignity and quick considered as the priority of action to improve the patient-centered care. It is recommended that the authorities should give priority to these dimensions in order to increase satisfaction and loyalty of patients.