نشریه خط مشی گذاری عمومی در مدیریت
سال هفتم شماره 4 (پیاپی 24، زمستان 1395)

Identification the appropriate variables and determine the priorities and their relationships to design performance management model at the state level (according to importance in public administration) is very important.The main purpose of this article enumerating variables affecting the design and rating of performance management at the state level and the relationship between them is Which is in the form of three questions to study. In this study, a mixed of research methods have been used, so that, in the first stage of performance management approaches and models were evaluated using qualitative content analysis, content extracted from the scientific literature in the form of three levels: "strategic", "organization" and "employees" were coded and categorized. In the second stage 27's variables inferred, in the form of a questionnaire among a sample of 132 people adjusted by using Morgan at experts of Planning system, among 210 people were chosen, distributed and collected data were analyzed using LISREL software. The results indicate that, the variables related to performance management at the strategic level, two variables of "strategic objectives" and "improve performance", with the same average rating 8.24 as the first two variables, the organization, two variables, "output" and "operational objectives" 6.97 and 5.92 respectively with average rating in the first and second rows and two variable-level staff, "performance" and "operational objectives" with average rating 6.42 and 5.99 respectively in the first and second row respectively. Relations are confirmed.Also, given that all factor loadings greater than 0.5 were obtained in standard mode, so none of the relationships have not been rejected and all variables and relationships are confirmed.

Today it is apparent that having staff with high job satisfaction and the staff who work beyond their usual job and show an organizational citizenship behavior is very significant. Therefore, to reach this important aim, organizational trust can be very significant.

  Investigating the effect of organizational trust is on job satisfaction of human resources and organizational citizenship behavior.

This research is practical from the goal's perspective and from method's, is descriptive correlative. The statistical community of this research includes 800 employees of Mahabad city from different organizations. Collection of the data from 260 people was done by a standard questionary and Cochran's formula.

Organizational trust has a positive and meaningful effect on organizational citizenship behavior (F=222/528 in a meaningful level of 0/000); organizational trust has a positive and meaningful effect on job satisfaction (F=337/393 in a meaningful level of 0/000); considering the standard indexes, vertical trust has the biggest share (0/338) in clarifying the organizational citizenship behavior in organizational trust, and the lateral trust has the biggest share (0/373) in clarifying the job satisfaction of the staff.

  The results show that organizational trust can promote the organizational citizenship behavior and job satisfaction of the staff.

Recently, Knowledge management and information technology have been interesting topics for researchers but the relationship between these two concepts is needed to be investigated.

The aim of this study is to clarify the relation between information technology adequacy and the level of knowledge management.

This study concentrates on the industrial firms located in industrial firms of Golestan province. Subsequently 140 managers, supervisors and experts are considered as the research sample. In order to examine research hypotheses structural equation modelling technique was applied.

Results indicated that information technology adequacy could positively affect dimensions of knowledge management including knowledge generation, knowledge transfer, knowledge documentation and knowledge record.

Results of our study could increase the level of insight of mangers of industrial firms as well as mangers in service sector about the role of information technology as an enabler for knowledge management. In specific, applying information technology tools could assist the firm in all processes of knowledge management.

Servant leadership is an understanding and practice of leadership that places the good of those led over the self-interest of the leader. In relation to the impact of servant leadership on motivation and performance of staff have been done very few researches and necessity of this research in order to fill part of the vacuum of knowledge in this field is evident in Iran. The purpose of this study is to evaluate the impact of servant leadership on the motivation and performance of Red Crescent East Azerbaijan organization staff.

 The method of the research is descriptive and its type is correlation in method and its aim is applicative. The Statistical population was 150 Red Crescent East Azerbaijan organization staff, of which; 110 people were selected by using the Cochran's formula. data were collected through servant leadership questionnaire (Gholipour & Hazrati, 1388), and questionnaire motivation and performance the researcher was made. that their validity and reliability were confirmed. After gathering  the questionnaire and analysis data  the results of  research were examined.

The results show that servant leadership (with coefficient 0.861), has a positive impact on motivation and (with coefficient 0.829) on performance of the Red Crescent East Azerbaijan organization staff and There is a direct relationship (with coefficient 0.623) between motivation and performance of staff.

According to the results of the present study all aspects of servant leadership has an impact on staff motivation and performance, Therefore The servant leaders should be more attention on serving the central core of  is Servant Leadership . Humility, trustworthiness that one of the most influential factors in the leader-follower is relationship and kindness towards its staff by various methods including the appreciation and encouragement of staff, increase motivation and performance of staff.

one of the appropriate responses to the urgent need for organizations to employ more capable managers is developing a successor-training organization in which qualified staff is selected for key positions from the talented and interested individuals, and by training programs they become qualified for the jobs.

Determining the constructive factors and providing a successor-training organizational model in ICT Organization of Tehran Municipality

The statistical population consists of all employees of the relevant organization that 240 people were randomly selected using Cochran formula. The tools were library studies and questionnaire. By use of descriptive and inferential statistics methods (simple and multivariate regression), in Amos and SPSS software, twenty two components were obtained in the form of seven factors for successor-training organizational model and this model was designed in the ICT Organization of Tehran Municipality.

The model test results were successful and the study conceptual model was approved.

Test of the conceptual model used in this research at executive agencies.

Outsourcing Services is one of the modern methods of management in organizations. In our country, it is ongoing by emulate the advanced management system and in the form of privatization regulations. But the plan distracted from the way by acceleration and have problems followed. Therefore, in order to amend or revise the methods, there are need to investigate factors.

This study aimed to investigate the factors affecting the outsourcing of IT services and communications in Karaj Municipality had performed to show the role of outsourcing in upgrading this field and services.

Indicators based on the literature and experts of the field were identified. The distributed data were collected by questionnaires among 150 IT experts and were tested by structural equation modeling construct validity. The obtained data were analyzed using single-sample t-test and software Spss and Lisrel.

According to reckon indicators, the two main factors in the performance of IT systems and support services were classified. All the features of these two parts have had significant and positive impacts. In the IT system performance, green IT and data quality and in providing supportive services part, quality of services level had the greatest effect on outsourcing ICT services.

outsourcing in IT services is faced with problems that regarding the founded factors as well as their influence priorities on improving these practices have great influence.