نشریه خط مشی گذاری عمومی در مدیریت
سال پنجم شماره 1 (پیاپی 14، بهار و تابستان 1393)

Today, the term ' corruption ' can be found in many news headlines. Increasing of corruption in organizations and other institutions can be recognized only with reference to the press and a variety of mass media. Recently announced the corruption perception index, Iran was among the countries with high corruption. This study follows an extensive review of previous research literature to create a comprehensive model for measuring administrative corruption and the definitions of fuzzy sets of factors affecting administrative corruption has been used here, including predictive variables of good governance in the world bank; the right to comment and accountability; political stability and absence of violence; government effectiveness; regulatory quality and rule of law. In this study, all the different dimensions of good governance against corruption were considered as input of fuzzy inference system and administrative corruption was used as an output. After that, membership functions and fuzzy rules, a fuzzy inference system measuring administrative corruption was designed using good governance indices. At the end, the outgoing model was compared with the Experts' opinion. In this study, the rule writing was created, using the comment of five university professors. The results indicated that the results of the Experts' opinion and those of fuzzy inference sustem were close, which indicates the validity of the system. It can be concluded that one of the main reason for this validation, is the identification of appropriate metrics to predict. In this study these metrics were obtained from the World Bank. The results revealed that the index of the rule of law in governance has a significant influence on the model output which shows the reduction of administrative corruption and by its increasing and decreasing, the level of anticipated corruption in the organization increases and decreases.

The study aimed to investigation the correlation between the learning organization and organizational commitment Fars Power Distribution Company were 350 people that among of them were selected about 170 people. The tools used of the Allen & Meyer s organizational commitment Questionnaire and learning organization were Senge Questionnaire. SPSS17 software for data analysis and statistical tests were used Pearson Correlation and regression. The results showed that there is a significant positive relationship between LO and OC. It was found the most and the least commitment related to affective commitment and continuance commitment. The highest and lowest scores of the employees of the learning organization components are systematic approach and mental models. It was found that the dimensions of organizational commitment with age, gender , work experience and education are significantly related, but was not observed with the marital relationship.In addition, it was found that component of the learning organization with the marital and work experience is statistically significant. So that the relationship between LO and OC can be interpreted by interested as the when a person has a positive outlook about the situation and enhancement there in the organization, therefore try to bring to organization to it s goals.

Purpose of this research is to survey effect of administrative system policy’s dimensions in the area of human resource on the retention of knowledge-based employees in the framework of higher education system in Iran. It is descriptive- correlation research which has conducted in a survey way. In terms of object it is practical. Population of the research are heads and deputies of science ministry’s universities and Az   ad universities of Tehran and by using Kerjsi & Morgan’s table 217 of them were selected as sample. Tools to collect data were questionnaire and collected data were analyzed by descriptive and inferential statistics. Findings of the research show that admi   nistrative system policy’s dimensions in the area of human resource have positive effect on retention of knowledgebased employees in the framework of higher education system.

The role of the organizational citizenship behavior (OCB) is discussed in the performance assessment of employees; in this study .Five dimensions of OCB model are included:altruism, courtesy, wisdom, urban character and generosity. In this study, the organizational citizenship behavior is considered as an independent variable, and performance of the employees is a dependent variable. The purpose of this study is to identify and express the relationship among five organizational citizenship behaviors and to assess the performance of employees of Islamic Azad University of Islamshahr branch. The method of the study is descriptive and correlational. The 180 participants involved in the study, consists of the employees from the Islamic Azad University, Islamshahr branch. The data is analyzed by Spss and hypothesises are tested by Kolmogorov - Smirnov test the results show that there are direct relationship between altruism and performance of the employee, also, there are significant relationship among conscience, performance, sacrifice with performance, urban character and finally between courtesy or respect and performance. In fact, according to original hypothesis there are significant relationship between every five dimensions included altruism, conscience, sacrifice, urban character and courtesy with performance of the employees.

The importance of the customer's role in the management of a firm has been increasing for the last twenty years. A firm's organizational capabilities, both internally and externally oriented, are essential for increasing customer value creation   .Accordingly, the aim of this study is to investigate the effect of organizational capabilities (knowledge management, market orientation and customer relationship management) to create value for customers in the banking industry. This study used a descriptive-survey research design based on the correlation method. The selected populations were managers and marketing experts of Sepah Bank branches in Tabriz city and customer information was collected by using researcher-made questionnaire. The reliability of all variables are accepted. To test the model, the least squares method and PLS-Graph software were used. The results showed that knowledge management has positive impact on marketing; customer relationship management as well as market orientation, customer relationship management and knowledge management have positive impact on customer value creation. Based on research results it can be concluded that addressing this era of knowledge-based marketing is a necessity and using it is considered as one of the main competitive advantages of businesses.

Nowadays the increasing competition between organizations and importance of success in this area, has led the organizations toward the use of one of their most important sources called knowledge management. New technologies allow organizations to use knowledge management systems to store and spread unstructured information. In this research, the impact of knowledge management components on financial statement fraud of companies accepted in Tehran Stock Exchange has been investigated using descriptive-analytic method .The results showed that knowledge creation, knowledge assessment, knowledge representation, knowledge distribution and knowledge application on reducing fraud has affected financial reports of companies accepted in Tehran Stock Exchange. It was found that the factor of knowledge application has the most significant and predictive impact on reducing fraud in financial reports.