حجت وحدتی وحدتی

The aim of this study was to design and explain the quality of life of the offshore employees of the oil industry. Based on the purpose, this research is applied and in terms of data collection method, exploratory mix based on interpretive structural approach. The statistical population in the qualitative section was 12 experts who were selected based on the principle of theoretical adequacy and purposeful sampling. Data collection tools are semi-structured interviews in the qualitative section and questionnaires consisting of standard and researcher-made questions in the quantitative section. In the qualitative section, the data obtained from the interview were analyzed using Atlas.ti software and coding method, and 9 components of the quality of working life of offshore employees were identified. In a small part, structural equation modeling was used using PLS software and by using the model power explanation test, the GOF value of model 0/516 was obtained, which is a high explanatory power. Using the Friedman test, the components were ranked, and the dimensions of each component were prioritized for applicability in the industry.

This study aims at the effect of traditional service quality and electronic service quality on the competitiveness of Saderat banks in the city of Khorramabad. In terms of purpose, the research is an applied one, and, in terms of method, it is of a descriptive causal type. The study population consisted of Saderat bank customers selected in a sample of 384 people. The data collection instrument was a questionnaire whose content validity and reliability was confirmed by Cronbach's alpha. In this study, to investigate and test the hypotheses, the data was analyzed using the SPSS software. The results showed that the quality of traditional and electronic services has a significant positive impact on competitiveness. Of these two types of services, electronic services proved to have a significantly greater impact than traditional services on the competitiveness of Saderat banks. On the other hand, it was found that the reliability of traditional service quality, components privacy, and quality of service more significantly and positively impact competitiveness of the banks, as compared to other dimensions. Thus, according to the results, it is necessary to pay special attention to the quality of electronic services.