سبحان ایرانشاهی

Converting a port to a free trade-industrial port needs some underlying factors to ensure the development of the countries in which they exist. BandarAbbas port is regarded as one of the active ports of the region. If it is converted to a free trade-industrial port, it can considerably and effectively contribute to the economy of the country. This research investigated the main factors for the possibility of converting BandarAbbas port to a free trade-industrial port. In the final stage of this research, the main factors influencing the formation of a free trade-industrial port have been recognised with the help of primary and secondary data in five distinctive groups. In the second stage, those main factors have been evaluated by the aid of questionnaires which had been distributed among exports of BandarAbbas city, Shahid Rajaee port and Shahid Bahonar port. 70% of the distributed questionnaires were responded. Finally, from the view point of exports there are factors like resistant political environmental, strategic situation, work force and suitable infrastructures in BandarAbbas in order to converting to a free trade-industrial port, while there is not commitment to free trade and economy as a component of converting to free trade-industrial port in BandarAbbas.

The present study was carried out in order to evaluate the quality of the services at Rajaee Port container terminal. In this study، the SERVQUAL model was used، which is a tool for measuring the quality of services، and the identification and analysis of the existing gaps between the expectations and perceptions of those receiving the services. The participants of this study are the customers at Rajaee Port Container terminal. Judgmental sampling method was used for selecting the sample. The standard and localized questionnaires with Cronbach''s alpha was 0. 921 and in the expectations section it was 0. 895 among the 150 members of sample، of which 102 (68%) questionnaires were returned. To analyze the data، the LISREL software was used to check the reliability of the SERVQUAL and then the SPSS software was used to carry out the T- Test pair sample in order to check the significant gap between the expectations and perceptions of the respondents to the services. The results of the analysis indicate that there is a gap between the services expected by the customers and the services they have been provided with by Rajaee Port container terminal in all five dimension of quality services and from weight importance point of view; the tangible dimension is the most important dimension among other dimensions and after that، reliability، assurance، responsiveness and empathy are of the highest importance respectively. Furthermore، the tangible dimension has the maximum gap and the empathy dimension has the minimum gap between customers’ expectations and perceptions.

There are many factors affecting job satisfaction which are different among organizations dependending on the culture، size، kind of the productions and services and other environmental conditions. The aim of the present research is to study and prioritize the factors influencing job satisfaction among the personnel of Imam Khomeini port main office of Ports and Maritime Organization. Data was collected from 140 employees using Randomsampling technique. The research tools included two questionnaires. The first questioner contained the questions related to the employees’ personal information and the second contained questions related to job satisfaction. The Analytical results obtained from the first questionnaires showed the relationship between personal characteristics and job satisfaction and the second one showed that the factors influencing job satisfaction by order of priority and specifies position of the needs in Maslow’s hierarchy of needs.