فهرست مطالب فرنوش عظیمی خبازان

According to the important role of intellectual capital as one of managerial development elements at today turbulent environment, that the world changed to world village, the aim of this research is studying the "relationship between management of intellectual capital and performance among public libraries staff of Golestan provinc ".The research method is correlation that performed with a filed method. The research population included all general libraries staff of Golestan province with number 158 that among them 113 people selected using kerjeci Morgan formula. In order to collecting data, questionnaire of standard test for management intellectual capital from Bontis, and questionnaire of test for performance of staff from Achio, were used respectively. By using of Kolmogorov - Simonov test, normality of data determined at confident level of 95% (α=0.05) and resulting information analyzed using SPSS software with descriptive and inferential method. Results show that there is a meaningful relation between capital human, structural capital and communicational capital with performance of staff and its dimensions. the effectiveness and performance of public libraries in Golestan province depended to more attention to management of human capital, structural capital and removing obstacles for improvement of communicational capital, and at this regard, and in this regard, motivation was introduced as the most important factor in productivity performance of staff.

The purpose of this research is to determine the relationship between total quality management and loyalty of library users of the Hozavi Masoumiyeh Institute of Higher Education. The method of this research descriptive research and correlation type. The population includes users of the library of the Masoumiyeh Higher Education Institution in Qom. The questionnaire was analyzed using descriptive-inferential statistics and software SPSS: 22. The findings indicated that among the components of integrated comprehensive management, the " Customer – based concentration " factor was the second highest with 2.37. Other components are "process management", "leadership" and "human resource management" in the next place. In the components of user loyalty, the "self-esteem" component was 2.21 higher than the "conscious behavior" with an average of 1. 91 The results of the research indicate that there is a direct and meaningful relationship between total quality management and user loyalty in the library of the Higher Educational Institution of Masoumiyeh Institute. There is also a direct and strong relationship between the components of the two variables, which focuses on the customer as compared to other components of comprehensive quality management, most closely related to the loyalty components of the users.

This study examined the relationship between organizational factors and librarians’ productivity of the public libraries in Hamedan province, according to the model of Richard E. Kopelman’s organizational factors.
This applied research was done using a survey method. Two researcher-made questionnaires ‘organizational factors’ and ‘productivity’ were instrument for gathering data. Statistical population was consisted of all public librarians at Hamedan province to 127 people and ultimately 97 questionnaires were collected. The data analysis took place by means of SPSS16 statistical software at the level of descriptive and inferential statistical (Pearson’s Correlation Test, Analysis of variance test (ANOVA)).
Findings: The results showed that there is a significant positive relationship between organizational factors and the productivity of librarians at (P Improving organizational factors increases the productivity of librarians. We need to take an action to strengthen organizational factors in the public libraries in Hamedan province.

The aim of this study is to determine the relationship between resistance to change and the productivity of the librarians at Tehran branches of the Islamic Azad University. The methodology of this study was descriptive and correlation. Participants included 145 librarians at 44 library locations of Islamic Azad University. The instrument used in data gathering was a questionnaire. In order to analyze the data, descriptive and analytical methods plus the SPSS 22 had been used. 145 questionnaires were handed out but only 135 of them were received and examined. “Ability” as one of the dimensions of “librarians’ productivity” was higher than the other elements (with a mean of 3.6) and motivation was the lowest of all (with the mean of 2.1). Moreover, organizational level with the mean of 2.9 had the highest percentage of librarians’ resistance to change and individual level with the mean of 2.6 was the lowest of such resistance. The findings showed that at the Islamic Azad University libraries of Tehran, the individual and group level of resistance to change tended towards the average point and the organizational level of resistance had a tendency to move above the average point. At the libraries of Tehran’s Islamic Azad University branches, the ability of the librarians was at a high level but they had little motivation to enhance their productivity. The high level of organizational resistance to change showed the lack of acceptance of organizational changes by the librarians. Overall, the findings indicated there was tendency to move above the average. In other words, an increase in librarians’ resistance to change lead to reduction in their productivity and vice-versa.

this research is to present a plan to improve Information Services in libraries of Islamic of Azad University, so that more proper services can be presented to the university community through studying the processes. this research is descriptive survey. The target population includes 75 central, main units of libraries. Collecting Information tool is a questionnaire with 35 questions. SPSS is used for analyzing the data. The results of this research indicate that libraries have many difficulties for providing services due to human resources, equipments, collections, and organizing. Electronic services are not offer in all libraries and half of the libraries lack the electronic services. Furthermore, %17.5 of libraries has designed their website to present their information. Current awareness services and selective dissemination of information have respectively allocated %14.5 and %1.9 to themselves. Using e-mails services is %13.3. Based on the findings, developing professional human resources, organizing, equipment, services and training have been all suggested.