معصومه محمد حسین زاده

Improving the quality of education is always one of the concerns of universities. It seems that by taking advantage of the visible and hidden capacities that exist in educational scholarship, a step can be taken in this direction. So far, scholarly activities and their necessity have not been given enough attention and perhaps.

 Studies show that neglect or dislike of this matter (educational scholarship), more than anything in the lack of complete familiarity of professors and managers in higher education with the capacities and advantages of this approach, so in this study we try It was explained how to formulate an educational research process and through this, a small step can be taken to meet this need.

 This study is presented in the form of concept, importance, goals, how to design, implement and develop the educational research process, challenges and obstacles in this regard and its management strategies. Developing a scholarly process requires at least a few steps of needs assessment, design and implementation of intervention, evaluation, dissemination and dissemination of the educational process.

Despite the importance of educational scholarship, it seems that this has not found its true place among faculty members. One of the reasons and challenges in this field is the culture and the inability to implement and compile the relevant process by those involved, which can be done by getting to know them and helping them.

Students are the main recipients of educational services in universities. By investigating their expectations and perceptions of educational performance, we can provide the context for program developing to improve educational quality of services. In previous studies, the quality of services was reported from the perspective of undergraduate students. Since the expectations and the type of education are various in different stages, the current study investigates the quality of educational services based on the SERVQUAL model in postgraduate and graduate students. 

This cross-sectional study was conducted on 321 students at Mashhad University of Medical Sciences (58 bachelor, 67 masters, 58 PhD and 134 residents) by a questionnaire to evaluate the quality of educational services based on SERVQUAL model in 2018. Participants were selected by convenient sampling method and by answering the questionnaire, their opinions in five dimensions of service quality (Reliability, Responsiveness, Empathy, Assurance, Tangibles with a score range from 1 to 4 and the gap between the current situation and the desired between -3 to +3) were determined. Data analysis was performed using SPSS software version 26, paired t-test, independent sample t-test and ANOVA.

The results of current study indicated that there was a negative gap between studentschr('39') expectations and perceptions in all five dimensions. ). In general, the largest gap was in the response dimension (-1.1 ± 0.76) and the lowest was in the confidence dimension (-0.78 ± 0.69). Among different levels of students, the largest gap is from the perspective of undergraduate students (-1.1 ± 0.7) and the smallest gap possess to the PhD students (-0.69 ± 0.57), and the total service gap from the viewpoint of the non-native students (-1.0 ± 0.6) was higher than native students (-0.85 ± 0.67). 

According to this study, the quality of services has been lower than studentschr('39') achievements in all dimensions. This requires specific planning in priority areas for quality improvement.

This study was conducted with the aim of discovering students' experiences in the field of hidden curriculum for chastity and veiling in the medical college of Mashhad using a phenomenological method. The data collection tool was semi-structured interview. An interview was conducted on the basis of purposeful sampling with 25 students. The collected data were encoded and analyzed using MaxQ software in three stages (free coding, axial coding, and selective coding). Validity and rightness of the findings were reviewed and confirmed by research participants, using research partners, and  triangulation method. The results showed that students' learning  regarding chastity and hijab while studying at Mashhad medical college was in some cases contrasted with the formal curriculum objectives, in a way that the religious and cultural sensitivities of some students regarding the attention to and observance of the boundaries of Islamic dress and interaction with the opposite sex have diminished to a lesser extent. It seems that authorities should pay more attention to the role of hidden curriculum and the related informal learning, especially with regard to chastity and hijab, and try to use existing capacities in this area to institutionalize chastity and hijab.