فهرست مطالب هدی جان نثار احمدی

The current research examines the relationship between organizational culture and the quality of work life and customer relationship management among social security organization employees, which is new in its kind. In this research, Robbins' model was used to measure organizational culture, Walton's model was used for work quality, and Sin et al.'s model was used for customer relationship management (CRM). The statistical population of the research includes the employees of Khorasan Razavi Social Security Organization in the seven branches of Mashhad, whose number is 750 people, and 254 people are considered for the sample size of the research according to Morgan's table. The tool used to compile the questionnaire was a standard one, which has the necessary validity and its reliability was calculated using Cronbach's alpha coefficient, which shows the internal consistency of the questionnaires. The results obtained based on the structural equation model test indicated the existence of a significant and positive relationship between organizational culture and customer relationship management and the quality of work life, as well as a significant and positive relationship between the quality of work life and customer relationship management. In addition, the results showed that the quality of working life mediates the relationship between the subjective well-being of shareholders and the management of relationships with customers.

The main goal of this thesis was to investigate the effect of organizational health components (scientific emphasis, morale, resource support, constructiveness, work consideration, manager's influence and institutional unity) on job satisfaction with the mediating role of organizational commitment of employees of Mashhad National Oil Products Distribution Company. The number of employees measured based on Cochran's formula is considered to be 260 people. The data collection method was done in the field through a questionnaire. In order to collect data, three standard questionnaires were used. 1- In order to collect organizational health data, standard Hoy questionnaire was used, 2- Allen and Mir organizational commitment questionnaire, 3- Minnesota job satisfaction questionnaire. In this research, in order to analyze the data, it was done using descriptive and inferential statistical methods. Descriptive statistics methods were used to check the demographic characteristics of customers. Inferential statistical methods included partial least squares method. Data analysis was done using SPSS and Smart PLS statistical software and the results showed that all the hypotheses were confirmed and a general hypothesis states that organizational health is on job satisfaction with the mediating role of organizational commitment in the national distribution company. Mashhad oil has a positive and significant effect.