مقالات رزومه شهلا مرادی

Communication skills have long been recognized as an important part of services, and the weakness of communication skills reduces the chance of success and gives the possibility of being hit with dissatisfaction. This study aimed to explain the experiences and views Of managers and staff of Zanjan University of Medical Sciences, on interpersonal communication skills and was conducted with a conventional content analysis approach. The participants (n=10) were selected from the educational managers and staff of Zanjan University of Medical Sciences using the purposive sampling method and taking into account the maximum diversity in demographic characteristics, such as age, gender, education level, and job position. Data were collected using semi-structured interviews until reaching saturation and analyzed simultaneously. Qualitative data analysis was performed manually. The reliability of the data was obtained by the method of Lincoln and Goba.Based on the participants' experiences, the inhibitors factors preventing interpersonal communication were including the personal characteristics, quality of work life, organizational structures, deviant and abnormal organizational behaviors, weak communication skills and channels, which were classified in 21 subcategories and six categories.The results of the study showed that from the point of view of managers and employees in medical education, inhibiting factors are considered important factors in interpersonal communication. And paying attention to them, strengthening effective interpersonal communication, and improving interactions between employees will lead to increased satisfaction and improved work quality.

Interpersonal communication has been constantly been taken into consideration in recent years and has been considered an important requirement for successful job performance in organizations. This study aimed to explain the experiences and views of managers and staff of Zanjan University of Medical Sciences, Zanjan, Iran, on interpersonal communication skills.

The present qualitative study was conducted with a conventional content analysis approach. The participants (n=10) were selected from the educational managers and staff of Zanjan University of Medical Sciences using the purposive sampling method and taking into account the maximum diversity in demographic characteristics, such as age, gender, education level, and job position. Data were collected using semi-structured interviews until reaching saturation and analyzed simultaneously. Qualitative data analysis was performed manually.

Based on the participants' experiences, 160 initial codes were extracted, which were eventually classified into two main categories, including facilitators and inhibitors, of which only the facilitators were examined in this study. The main category of facilitators was summarized in 19 subcategories and 6 categories, including the facilitator's personal and professional characteristics, quality of work life, organizational structures, organizational civic behaviors, communication skills and channels, and attention to ethical and ideological principles.

The results of the study showed that from the point of view of managers and employees of medical education, paying attention to the facilitators of interpersonal communication was one of the most important factors in interpersonal communication, and addressing them would strengthen effective interpersonal communication, lead to better interactions between employees, increase satisfaction, and improve the quality of work.

The purpose of this study was to assess the amount of compatibility of organizational properties and principles in Zanjan Univsersity of Medical Sciences with the established standards from both the staff and managers’ point of view. Peter Senge Assessment Characteristics of Learning Organization (personal mastery, shared vision, mental models, team learning and system approach) was used for this goal. This descriptive-survey was carried out on 360 employees and managers out of 5693 persons. A questionnaire of 25 items was used to collect the data. Then, the data was analyzed using T- test, single group T- test and Anova. The underlying hypothesis was that from the perspective of managers and employees of Zanjan Medical University, this university has a good condition concerning standards of a learning organization. Testing this hypothesis revealed that there was a difference in the present and a favorable condition. Meanwhile, the obtained means for personal mastery, shared vision, mental models, team learning and system approach had a significant relationship with the predicted mean. Our results indicated that some of the features of learning organization in Zanjan Medical University are not satisfactory or in accordance with the standard values. Moreover, the mean difference in managers and employees pointed out the relationship was significant as to mental models and system approach. This finding puts that the managers’ status concerning" mental models” and “system approach” is better than the employees’. The means difference in the males and females in mental models were also statistically significant. The results showed that in mental models of Feature of Learning Organization in the males was higher than the females. Level of education did not have specific effect on the employees’ functioning or other aspects of learning organization. Also, duration of work history in terms of years did not have any effect on the employees’ functioning in different aspects of learning organization.