دکتر علیرضا داداشی جوکندان

The development and expansion of communications, increase in income, formation of new laws, increase in leisure time and increase in travel incentives have turned tourism in the contemporary world into one of the main elements and links of the global economy structure and the competitiveness of cities in economic dimensions. Is. In the contemporary world, tourism is considered as a factor to improve the quality of life of developing societies. In industrialized countries, the development of the tourism industry leads to the diversification of incomes and the reduction of disharmony in the economy, and in developing countries, it creates an opportunity for export. So that its growth rate is higher than the traditional forms of export. In fact, today, tourism activity is considered as one of the important tools in identifying national and cultural identity, education, income and economic growth and dynamism. Based on this, the result of the current research, which is based on documentary and library studies, is based on the principle that tourism development can play an important role in the three sectors of economic, social and environmental sustainable development.

The main goal of this research was to know the impact of customer relationship management dimensions on customer satisfaction with the moderating role of empowering employees in customer relations in the Farhangian Consumer Cooperative Union of Mazandaran province. The research method in this study was a survey type. The sample size for the cooperative company was 140 and for the customers, 384 male and female employees and customers were randomly selected based on Cochran's table. In order to collect data, five questionnaires were used to measure the dimensions of customer relationship management, an employee empowerment questionnaire, and a customer satisfaction questionnaire based on the researchers' previous research, whose reliability and validity have been re-evaluated and confirmed. The results of the research showed that the structure of customer relationship management, knowledge management and customer relationship management technology did not have a positive and significant effect on customer satisfaction in this cooperative, but customer orientation strategy and operational excellence strategy had a positive and significant effect on customer satisfaction. It was also found that empowering employees in relation to customers has a positive moderating role on the effect of all dimensions of customer relationship management on customer satisfaction.

The main purpose of the present research is to explain the impact of empowering leadership on safety behavior considering the mediating role of knowledge sharing and safety climate in the employees of Rural Water and Sewerage Company of Guilan province. Therefore, the main question of this research is: Does empowering leadership affect safety behavior considering the mediating role of knowledge sharing and safety climate of employees in Guilan Rural Water and SewerageCompany? The present research is descriptive-corelation study, in terms of data collection is a field study, and the data collection tool is questionnaire. The population of the study is 420 employees in Guilan Rural Water and Sewerage Company. The sample size (219 people) was determined using the Cochran formula. Six hypotheses were put forward in this study. In this research, simple random sampling method was used. The data were analyzed using SPSS22 and SMART PLS3 software. The results of the study showed that empowering leadership has an impact on the safety climate and knowledge sharing in Guilan Rural Water and Sewerage Company's employees. However, the empowering leadership did not affect the safety behavior of Guilan rural water and sewerage company's employees. Findings also showed that safety climate affects the safety behavior of Guilan rural water and sewerage company's employees. In addition, the findings indicate that empowering leadership through the safety climate and knowledge sharing has an impact on the safety behavior of Guilan Rural Water and Sewerage company's Employees.

This research has investigated the effective factors of marketing on international performance with the mediating role of competitive advantage of small and large businesses in Bandar Anzali Free Zone. The method of the present research is a survey. The purpose of this research is applied research. The statistical population of the research; There are active managers of small and large businesses in Bandar Anzali Free Zone, whose number is 148 people in total. The sampling method of the present study is full number. The data collection tool in this research is a questionnaire. To measure the variable of marketing factors with four components (market intelligence, product innovation, pricing and communication) with 16 questions, internationalization questionnaire with 7 questions and competitive advantage with 10 questions adapted from Falahat et al.’s article (2020) were used. . The results of the research showed that effective marketing factors in general and separated by the mediating variable of competitive advantage have a significant impact on the international performance of companies. The pricing capability variable has the highest total effect coefficient on the international performance of companies through competitive advantage.

The present research has a mixed (qualitative-quantitative) approach. The grounded theory in the qualitative part and the ISM method in the quantitative part have been used as research method. The research tools are semi-structured interviews and questionnaires. 18 academic experts, export experts, managers and experts of the studied companies who were sampled by snowball method are used for qualitative participants’ part. 11 industry and university experts’ opinions have been used to prioritize the factors in the quantitative part, through the formation of a structural interactive matrix. The research period is from 2015 to 2020. The qualitative parts are analyzing the interview data, the  resistive export development as a central category; Causal conditions include economic foresight, export supports and realization of resistance economy macro policies; intervening conditions include business diplomacy, economic sanctions and government role-playing; underlying factors include technological and up-to-date production, competitive organizational atmosphere, efficient supply chain logistics and dynamic employee participation; strategies include a strategic export-oriented marketing document developing, empowerment of scholarly human capitals, architecture of business negotiations and business intelligence; results include competitiveness improvement, economic resilience, economic growth and prosperity of production and employment. Factors were drawn on six levels in the quantitative part. Findings show that the factor of economic sanctions conditions and the government role-playing as the most important and influential factors and factors of economic growth, prosperity of production and employment and economic resilience are recorgnized as the most dependent factors in the development of dairy exports.

The history of governance and legal-political thought in Islamic societies, which is rooted in the special social nature of Islamic rules, is one of the most important components influencing the political life and tradition of governance and state-building in these countries, which is not negligible. The main purpose of this research is to design a model of management and governance based on Islam in the age of absence.

The present study has a qualitative approach and the data theory of the foundation has been used as the research method.

By analyzing the data obtained from 68 articles; 636 open source, 167 concepts and 25 categories were obtained. سیاسی Monotheism-based political substitution in the age of absence as a central category; Conditions for social excellence and religious democracy, strengthening the internal unity of Islam, emphasizing humanization and the use of the educational system, civilization, implementation of government; Interfering conditions include political power-centeredness and independence-seeking, individual and group characteristics of agents; Underlying factors include legality, transparency, accountability, corruption control, effectiveness and efficiency, accountability; Strategies include smart and modern structuring, social justice, moderation, anti-arrogance and protection of the oppressed, expansion of social freedom, service; Consequences include good governance, political stability and social and economic security, economic progress and the pursuit of national interests, divine satisfaction and closeness, and the restoration and preservation of human dignity.