hosein safarzadeh

The purpose of this study was to present the components of the coherent organization model at Payam Noor University in East Azerbaijan province.

The coherent organization in the university refers to the contribution of the university's pillars to the common interests of the university or the whole society and is a very important factor in the success of universities. This research was applied in terms of model presentation and descriptive-survey in terms of purpose. The data collection method in this research was quantitative. The statistical population in this research comprised managers, assistants, and faculty members in East Azarbaijan province, totaling 270 individuals. According to Morgan's table, the statistical sample was determined to be 159 people who were investigated. Quantitative data were collected using a standard researcher-made questionnaire resulting from qualitative research.

Therefore, in the current research, based on the research hypotheses, the questionnaire method was used. Similarly, to analyze the data, the quantitative method of structural equation modeling was employed using PLS3 software.

The results of the research indicate that the coherent organization model comprises components such as leadership, culture, employees, goals and strategies, structure, technology and knowledge, as well as the environment, which have been approved in Payam Noor University of East Azerbaijan Province.

Today, in the global economy, customers determine the survival of the company. Companies can no longer be indifferent to the expectations and demands of customers. However, consumer pessimism is a growing phenomenon that has negative consequences for both companies and consumers. Therefore, the current research seeks to find the answer to this research question: What are the factors affecting consumer pessimism? For this purpose, the meta-synthesis method was used. In this research, 540 authentic scientific texts in English were identified and extracted between 2000-2022, and 60 research titles were used using the Critical Appraisal Skills (CAPS) method. To analyze the research literature, a systematic review (meta-synthesis) method was used. After studying and extracting the text, the key codes were extracted and clustered with Max QDI software and arranged in the form of concepts and components. The findings of the research showed that the main components affecting consumer pessimism include 18 main factors and 117 core categories. The main factors affecting consumer cynicism are demographic factors, personality factors, cultural factors, social concerns, bitter experiences with the company, risks affecting consumer cynicism, perceived injustice, the negative burden of individual emotions, mental and psychological disorders, deceptive company behaviors, unethical behaviors of the company, the incorrect performance of the company, advertising factors, pessimistic social attitude, negative view of the company, attention to the environment, customer's behavioral characteristics, and customers’ bargaining power.

Identifying customer behavior, especially customer experience, is a vital driver for the survival and profitability of companies. The dimensions and themes of this construct are very dynamic and changeable, its forming depends on the contextual situation. The more the environmental conditions are unstable, the more correct and timely identification is important. During pervasive crises, the impact of environmental factors on customer behavior is drastically severe. Customers are interested in online shopping due to the obligation made by new regulations: curfews and social distancing during the Covid 19. Subsequently, identifying customer behavior became more and more important to experts and researchers. The purpose of the study is to identify the dimensions and themes, and providing a model for online customer experience in this critical era. The qualitative meta-synthesis research approach was employed to systematically analysis and assessment of previous researches. The research population includes all relevant articles and researches. By reviewing 36 selected articles among 326 initial articles, 7 dimensions, 18 themes and 63 codes were identified. Validity and trust of the dimensions, themes and codes were confirmed (kappa = 0.71). The codes were ranked using Shannon entropy technique, the level of support of previous researches for the research findings was calculated. In this study, two important results were obtained. First, during Covid19, there are seven dimensions in the online customer experience model, including company, app/site, product/service, security, purchase, hygiene, and emotional experiences, revealing a new categorization. Second, the dimensions and themes are significantly different from previous models of this construct.

Since the delayed demand result in sources loss,Blocking the sources Of markazi bank , loss cush , profit , rate of cash flowing , and totally decrease the power of the competition of the bank. So it shows the importance of delayed demands. and the delayed demand directly or indirectly offect on profit . and the profit of markazi bank has a direct effect on the share market. because of the importance this study is about identifing the causes rising in the delayed demand (debt).the static sample in this study is all of the Tehran branches and is about 250 people from the mangers , experts , credit clerks of the mellat bank in tehran branches. The casuses of the rising in delayed debt is categorized in tree groups ,quantity information , quality information analysed and the actions of mangers and clerks . and by testing the z or t samples with statistic soft ware and finally the results categorized with fredman test . the results show that , the customer quality information the action of mangers , and clerks , the quantity information of the customers effect on vising the delayed debt respectivly. In other word , customers quality in formation has high and quantity informqtion has low effect on creating delayed debt and among secondry variables and the value of security (quality variable) has high importance , and among the credit policy (the variable of clerks and mangers)has low importance so the aftention of the clerks to the quality information of the customers has high importance.

Cultural Intelligence and conflict resolution ability are essential for 21st-century’s leaders when considering the increased interaction with individuals from different cultural backgrounds. The main objective of this study was to investigate the effect of cultural intelligence of Managers on their employees’ ability to solve conflicts in the Social Security Organization. This research is a descriptive- correlation Study that 119 managers and 175 employees of Social Security Organization participated in (2012). To measure Cultural Intelligence, the Iranian version of the Cultural Intelligence Questionnaire)2011(was used and Employees conflict resolution was measured using a Conflict Resolution Questionnaire. The results showed that Cultural Intelligence of managers (and its three dimensions) had a statistically significant and positive impact on employees’ conflict resolution ability. Additionally, employees’ conflict resolution ability was estimated above average. Also results showed that Based on demographic factors such as gender, culture and education cannot comment on the Cultural Intelligence of managers and conflict resolution ability’s employees. Based on the findings we can say that Cultural Intelligence is a key factor, influencing and determining for conflict resolution ability.