فهرست مطالب kamran sarhangi

The present study investigates the impact of customer relationship management (CRM) as mediating variable on the relationship between customer knowledge management (CKM) and new product development (NPD). The research is applied in terms of purpose and descriptive-survey in nature. The statistical population of the research is the active companies of Khuzestan and West Azarbaijan province, among which 169 companies were selected as a sample based on Morgan Table, which sampling has been available. The data collection tool was a standard questionnaire which has taken of literature. The dimensions of customer knowledge management variable, including knowledge about the customer, from the customer, and for the customer, respectively, have been measured based on the scales of Buchnoska (2011), Moosakhani, Haghighi, and Torkzadeh (2012), and Shami Zanjani and Najafloo (2011). The dimensions of customer relationship management variable including information, value, and multi-channel communication have been measured according to the scales of Kohli and Jaworski (1990), Jarvis, et al. (2003), and Jindal, et al. (2007). Also, New Product Development variable has been measured based on the scale of Cooper and Kleinschmidt (1995). To analyze the data, partial least squares method and SmartPLS software were used. Data reliability examination using Cronbach's alpha coefficient and composite reliability test showed that the lowest value of Cronbach's alpha is related to the variable of customer knowledge with a value of 0.775 and the lowest value of composite reliability is related to the variable of customer knowledge with a value of 0.843. Therefore, the reliability of all variables was confirmed. The results showed that the path coefficient of CKM-CRM and CKM-NPD has been 0.833 and 0.612, respectively, the path coefficient of CRM-NPD has been 0.774, and the mediating effect of CRM on the CKM-NPD relationship has been 0.648. So all cases are significant at the 5% error level. These findings have several important scientific and practical implications, and therefore it is suggested that companies pay special attention to the importance of customer relationship management in activating knowledge management talent and new product development.

The present study investigates effective governance and quality of regula-tions on financial development in Iran's current economic conditions. For this purpose, the model is estimated based on the annual data of 1996-2018 using Smooth Transition Autoregressive (STAR). The results of estimating the linear part of the model (first regime) show that the variables of GDP, role or the rule of law, quality of regulations, and government size have a significant and positive impact on Iran's financial development at 95% confi-dence level. Also, the variables of devaluation of the national currency and financial crises have a negative impact on financial development in the Irani-an economy. Besides, the results of the non-linear part of the model (second regime) show the existence of a positive relationship between the variables of role or the rule of law and GDP with financial development. The sign of the variables of quality of regulations, government budget deficit, govern-ment effectiveness, devaluation of the national currency, nuclear sanctions, and financial crises are negative that is expected because Iran is developing and growing. The positive sign of the lag of the dependent variable of the financial development index shows the country's attention to the issue of financial development and the use of solutions and attention to infrastructure to increase financial development over time, which needs more attention from government officials.

The behaviors of employees in organizations must be in product direct. But sometimes this behaviors not only isn`t in product way, but also disrupt product process. In spite, some factors like suitable organizational climate and existence of organizational justice can buffer these disruptive behaviors. The aim of current study was to investigate the effect of organizational climate and organizational justice on counterproductive behaviors in one of the companies of Isfahan City. The sample consisted of 132 personnel of this company that were selected randomly. The instruments used in this research consisted of Organizational Climate Questionnaire, Organizational Justice Questionnaire and Counterproductive Behaviors Checklist. The result showed that there were negative relationships between counterproductive behaviors with organization and innovative climate, cooperative climate, distributional justice, and procedural justice. Also there were negative relationships between counterproductive behaviors with individual and cooperative climate and, procedural Justice. Also innovative climate, cooperative climate and distributional justice have direct and procedural justice has indirect effect on counterproductive behaviors. Based on finding, organizations can buffer disruptive and counterproductive behaviors by encouraging innovation and cooperation and developing fair procedures and distributions.