فهرست مطالب mohammad mehdi parhizgar

Increasing competition in the insurance market has made managers of this industry think of a solution for a lasting presence, and finding new customers and maintaining existing customers is a very important success factor for today's businesses. Therefore, the current research was conducted with the aim of developing a model of customer purchase behavior management in the insurance industry using a mixed method in two qualitative and quantitative sections. The statistical population of the research in the quantitative part included 25 experts from university professors active in the field of insurance, managers and high-ranking specialists of insurance companies who were selected by purposeful sampling. In the first part, 99 identifiers were extracted as factors of customer purchase behavior management with the library study tool, and then they were analyzed and categorized through the Clark and Brown coding method and Max Kyuda software. After screening and measuring their validity using the fuzzy Delphi method and distributing the questionnaire among the group of experts, 85 identifiers were extracted in the form of 19 sub-factors. Validity of Delphi questionnaire questions using content validity analysis with CVI coefficient equal to 0.91 and CVR equal to 88. It has been confirmed. The research results showed that the research model has three main behavioral, structural and contextual variables as the management factors of customer buying behavior

 In today’s high-velocity dynamic environment, product innovation has turned to be a critical element contributing to increased performance and sustained competitive advantage. Despite the vital importance of this issue, empirical studies on product innovation, particularly dynamic capabilities impacting innovation outcomes, are limited. Besides, there are several studies in the extant literature that call for quantitative or qualitative research investigating specific dynamic capabilities that increase innovation performance outcomes. Thus, grounded on dynamic capabilities theory, the present research is aimed at investigating organizational dynamic capabilities that enhance product innovation performance, providing empirical evidence for critical roles of dynamic capabilities in improving product innovation performance outcomes.  

The current study has adopted a qualitative approach to achieve the research objectives while the literature on dynamic capabilities is obsessed with quantitative studies. Specifically, this study has employed semi-structured interviews with 36 managers of Iranian medical equipment manufacturers in order to gather primary data. Also, this research has utilized applied thematic analysis in order to analyse the data. Specifically, the interviews with managers were transcribed and MAXQDA 18.0 was employed to perform thematic coding in three levels, resulting in 600 coded segments.    

  The results show that dynamic capabilities play essential roles in improving medical equipment companies’ innovation performance. Specifically, this study reveals that there are 18 sensing, seizing, and reconfiguration capabilities that bring about enhanced product innovation performance, thus empowering the companies to respond to innovation opportunities effectively. Concerning the sensing capabilities, the results indicate that medical equipment companies should constantly gather customers and other key decision-makers’ information and conduct various market researches to be aware of market changes. Besides, they should be proactive regarding their intelligence generation practices and adopt an open mind-set to identify opportunities. In respect of seizing capabilities, results indicates that marketing, quality management and branding capabilities are essential to respond to innovation opportunities and the companies should also have high levels of managerial and research and development capabilities. Regardingreconfiguration capabilities, it reveals that the companies should employ their research and development capabilities to upgrade and integrate their resources and routines. Additionally, they should utilize their digital technologies to continuously reconfigure their resources and increase their flexibility seeing that firms with higher levels of agile reconfiguration capabilities benefit from enhanced innovation performance outcomes.  

From a theoretical point of veiw, this study notably contributes to the dynamic capabilities theory seeing as it identifies specific dynamic capabilities that augment innovation performance. Arguably, the research on dynamic capabilities is in early stages and prior studies in the literature have consistently called for empirical quantitative or qualitative research examining dynamic capabilities that improve firms’ innovation performance. From a managerial perspective, the current study sheds light on a set of dynamic capabilities that brings firms increased innovation outcomes; thus, the resultant findings empower these companies, particularly medical equipment manufacturers, to effectively develop organizational sensing, seizing, and reconfiguration capabilities and, in turn, respond to innovation opportunities successfully.

In today’s dynamic environment where we are witnessing the digital age and Industry 4.0, having innovative products and processes has become a necessity. Recent theories state that intellectual capital as a strategic knowledge resource plays a key role in achieving superior innovation performance, and having dynamic capabilities to reconfigure knowledge resources and respond to innovation opportunities is critical. Therefore, the present research is aimed at examining the relationships between intellectual capital, product innovation, and process innovation performance, and it also investigates the mediating roles of digital and agile reconfiguration capabilities in these relationships. The current study is a quantitative research that has adopted a descriptive-correlational research design. The study has carried out a questionnaire-based survey, gathering data from top managers of 127 medical equipment manufacturers. To assess the validity and reliability of the measurement model, confirmatory factor analysis was used, and to examine the structural model and research hypotheses, partial least squares structural equation modeling was implemented. The findings have revealed that intellectual capital as a strategic knowledge resource exerts positive influence on product and process innovation performance, and digital and agile reconfiguration capabilities partially mediate these relationships. Accordingly, intellectual capital is necessary to augment product and process innovation performance, but to effectively leverage this knowledge resource, medical equipment manufacturers need to have complementary dynamic capabilities, such as digital and agile reconfiguration capabilities.

The aim of the current research is to design a model of a heterogeneous co-creating ecosystem in the tourism industry from the perspective of experts, managers and employees, customers and tourism agencies, which is based on the data theory of the Strauss and Corbin Foundation. Using the purposeful sampling method, semi-structured interviews were conducted with three groups of experienced experts including 21 managers and employees of Shiraz hotels, 15 customers and 15 managers of tourism agencies. The data was extracted and analyzed in three stages of coding (open, central and selective). The result obtained was 29 general categories, which in the form of a paradigm model include causal factors (customers' co-creation, suppliers' co-creation, managers' co-creation, employees' co-creation), contextual factors (customers' personality traits, employees' characteristics, technological advances) hotel, characteristics of managers and industry characteristics), intervening factors (obstacles related to the hotel, barriers related to the industry and national barriers), strategic factors (improving communication mechanisms with ecosystem actors, improving communication mechanisms between ecosystem actors together , increasing the satisfaction of ecosystem players, clarifying the processes of providing services to customers) and consequences (consequences for the hotel, consequences for customers, consequences for employees and consequences for the society). The operationalization process of the homogeneous heterogeneous ecosystem model and the relationships between categories and their dimensions are depicted by this model.

The purpose of this article is to identify the factors, components and consequences of value co-creation of universities by emphasizing the fourth and fifth generation universities and consequently to present a conceptual model based on it. In order to conduct this research, in addition to in-depth study using the metasynthesis method to identify factors, components and consequences of value co-creation, fuzzy Delphi technique has been used to refine the factors and components. The survey was conducted in four stages and the results of each stage were refined using fuzzy Delphi method formulas. Finally, the strategic model of value co-creation of university with emphasis on value-creating and civilization-building universities with 16 factors, 23 components and 13 consequences, each designed in three categories and presented as a proposed model for value co-creation of university.

Today, the marketing and sales managers of many insurance companies have experienced that customers who have already used the products or services of a company and are willing to share their experiences, play an essential role in the buying process of buyers and reassuring them. Previous studies show a lack of a local model of customer reference and factors affecting it in the insurance industry. Therefore, the purpose of this research is to fill the existing research gap in this field.

Using a mixed methods approach (qualitative-quantitative), in the first step after conducting library studies using the Delphi technique and the participation of specialized panel members consisting of 23 academic experts and senior managers and experts and the marketers of insurance companies, provided the customer reference model. The data collection tool at this stage was a questionnaire. Then, in the second step and in the quantitative stage, in order to fit and test the obtained pattern, With Smart-PLS software, structural equation analysis and path analysis using partial least squares (PLS) method were used. The statistical population of the study at this stage was 1400 marketing and sales experts of insurance companies in Fars province who are actively involved in the sale of insurance products and services. Cochran's formula was used to select the sample size and therefore the statistical sample was determined to be 301 people.

It indicates that 4 categories of customer-related factors, company-related factors, customer satisfaction, nd customer loyalty lead to the formation of customer reference for insurance companies. The results also showed that customer-related factors (Customer experience of the company; Perceived value; customer interaction with the company; consumer hope; Confidence and trust of the customer and alternative attractions) can better than other factors in the formation of reference be an effective customer. According to the research results, customer-related factors as well as factors related to the company both lead to customer satisfaction and loyalty, and through this we can expect customer referral, and customer referral has significant consequences for insurance companies, including creating customer value will increase the value of customer participation, create a customer reference portfolio and promote the company's brand value. Therefore, customer-related factors and company-related factors can lead to the formation of customer reference for insurance companies when customer satisfaction and loyalty are first established and without it, achieving customer reference results and benefiting from them is not the way.

One of the biggest marketing assets of insurance companies is their current customers. Insurance companies can use the marketing potential of their existing customers without spending a lot of money on advertising for their new audience. Intense competition makes it harder to find new ways to sell more, and winning a competitive market requires seizing every opportunity. By emphasizing the identified criteria, insurance companies, while evaluating customer reference opportunities in the industry, can make the right decisions about how to take advantage of opportunities to increase competitiveness by gaining a competitive advantage. The influence of insurance and ultimately the economic growth and development of the country. Insurance companies can improve customer value creation attitude, customer appreciation and customer citizenship behavior, as well as strengthen customer longevity and referral value and customer knowledge by using customer reference. It can also improve the brand association, brand image and brand identity of the company in the minds of customers. Finally, reference customers can benefit from disseminating information related to service quality and recommending services word of mouth to other customers of the company.

The present study aims to design a brand model in the social manufacturing efficiency of the domestic clothing industry. The present study has a descriptive-explanatory design. The qualitative data required for the interview were collected from social manufacturing activists in the textile industry. Sampling in this study was done using theoretical sampling method. To design a brand model in the social production efficiency of the domestic clothing industry, Strauss and Corbin’s grounded theory was used. Based on the results of open and axial coding, the factors of communication networks, industry dynamics, branding goals and motivations, social production associations and authorities’ support are among the causal factors. Capacities of participation, brand development, legal frameworks, agile organizational structure, training capacities of branding and ideation capabilities in branding are in the category of requirements. Legal ownership challenges, management challenges, planning challenges and unpredictable developments are among the intervening factors. Also, custom manufacturing, improving the quality of services, improving relations with the target market, developing brand research activities, increasing organizational agility, developing ideas to increase brand power, developing partnership networks and integrating micro-social producers are among the most important strategies. Reducing costs, increasing profitability, optimal planning and development of communication channels are among the most important consequences of the research model.

According to the importance of strategic positioning, the present study aims to provide a model for market-oriented strategic positioning in the apparel industry using the Delphi technique.

The statistical population in this study is the garment industry experts in Tehran province that 15 people have been consciously selected as the sample size and as the panel of experts. Data collection tools are notes from previous research and a questionnaire to collect data from the panel of experts. Delphi method was used to analyze the collected data in 3 steps.

After analyzing the data obtained from the Delphi technique in 3 stages, a paradigm model of market-oriented strategic positioning in the clothing industry was presented. Findings show that this model has 7 variables of organizational factors (9 components), customer factors (5 components), competitiveness (2 components), contextual factors (4 components), strategies (4 components), facilitators (5 components) ) And the consequences as a dependent variable (3 components).

Based on the findings and by creating a suitable brand position in the clothing industry, which today is also competing with foreign brands, it is possible to create appropriate competitive conditions and market share by using the correct positioning policies while improving its position in the market. And gained more profitability.

Business organizations need to adapt to changes in this area. Iran's customs also formulated and implemented strategic planning based on the strategic planning of the World Customs Organization and the economic and foreign trade conditions of the country. The purpose of this study is to analyze the phenomenological experiences of strategic management in the Customs Organization using the George analytical method. George Analysis Method analyzes data in descriptive phenomenology and consists of 5 steps. In order to determine the importance of this method of analysis and its application, a basic goal has been proposed in this research; The lived experiences of the strategist during the formulation and implementation of strategic planning lead to the direction and optimization of customs performance in the field of strategic management (including three stages of formulation, implementation and control) and ultimately the success of the organization and based on that important and effective variables Specify the strategic management of customs. The study population is employees and managers who were involved in the strategies of the organization and describe and describe their experiences. By purposeful sampling, 12 employees and line and staff managers were selected. Then the required data were collected by semi-structured individual interviews (30 to 55 minutes) in the period of 2/15/98 to 6/20/98. The findings of the George method were classified into five basic concepts: organizational culture and values, control, networks and communications, performance and organizational structure.

Proper implementation of the strategy is recognized as one of the key capabilities of organizations in order to achieve the set goals. However, many organizations do not have enough ability to achieve their goals due to the lack of a proper process for implementing the developed strategies. The present study aimed to provide a model for implementing marketing strategy in commercial service organizations and specifically commercial banks.

This research is applied in terms of purpose; In terms of monitoring and control, it is a field and in terms of how to analyze the data, it is a descriptive type. The approach of this research is qualitative and the method of doing it is Delphi technique. The statistical population of this study consists of experts in commercial banks of Bushehr province who have been sampled using the guided method. Data collection tools are semi-structured in-depth interviews and questionnaires.

The results show that 13 internal and external environmental factors consisting of two categories of internal factors and one group of external environmental factors on the correct implementation of marketing strategy in commercial banks. Outcome: Factors affecting the implementation of marketing strategy include: 1- In-system software (including risk management, top management; cross-sectoral relationships; top management commitment; strategy implementation knowledge; leadership tactics; employee and organization interests alignment; planning; organizational coordination ; Organizational culture), 2- hardware factors within the organization (including technology and organizational structure) and 3- external environmental factors (including environmental information and government laws and regulations).

In 1960s and early 1970s, environmental issues attracted more attention than ever and consumers considered the environmental issues in their buying decisions. Environmental concerns contributed to the rise of eco-friendly products worldwide. This research aimed at identifying and extracting the factors influencing consumers’ green purchase behavior. It thus entails a systematic literature review on green purchase behavior to highlight its significance by presenting a synthetic model from literature results. The method was a qualitative meta-analysis called meta-synthesis. The statistical population included all papers related to the present subject. Out of the 407 initial results, 61 were examined, and totally 2 dimensions (namely internal and external), 6 main components (namely psychological, personal, value-belief, marketing mix, sociocultural, and product-related factors), and 59 sub-components were identified, extracted, and classified as factors affecting the consumers’ green purchase behavior, from national and international studies conducted from 2000 to 2017. Accordingly, the final integrated model was validated by kappa coefficient. This research can serve as a basis for planning by public managers and green product producers. Researchers can also employ and verify the model in their future research.

The experience of many successful tourism destinations in the world in the long term has shown that Tourism development management should be comply with the specific conditions of the regions. Due to this fact, the tourism development in Iran has always undergone dramatic changes, and the extent of development is not suited to the potential capacity. In this research, the researcher focused on answering the question that how the behavioral model of the development of the tourism industry in Iran, with emphasis on the entry of foreign tourists, is. Considering the subject, the present study is based on the survey-exploratory nature and has used a quantitative approach of hypothesis and structural equations to achieve the desired model. The research community consists of executives and activists in the tourism industry. The final result of the research has determined the development dimensions of the tourism industry of the country with the goal of foreign tourists in three dimensions: foreign tourist sender principles, transportation, domestic tourist destinations. On the other hand, these three dimensions define the type of influential behavior in three domains: Institutionalized behavior, Public behavior, Production behavior.

Electronic learning (e-learning), as a tool for the acquisition of knowledge, is rapidly expanding and evolving, but in order to employ such a project, identify its strengths and weaknesses, and make the right decision, organizations and institutions should carefully analyze the degree of their readiness.

Therefore, the present study aimed at evaluating the readiness of Kerman University of Medical Sciences for e-learning implementation from the viewpoint of faculty members and ranking the identified factors.

The present survey was conducted on 402 faculty members at Kerman University of Medical Sciences as the statistical population; however, a total of 196 subjects were selected using Morgan table and stratified random sampling. Data were collected by a questionnaire measuring the readiness of university based on four factors. The viewpoint of eight experts as well as fuzzy preference ranking organization method for enrichment evaluation (PROMETHEE) was used to rank the factors.

All the studied factors, except human resources, had good status and overall readiness of Kerman University of Medical Sciences was at a good level. In addition, ranking of the factors revealed that human resources were the most important factor to assess readiness for e-learning implementation at Kerman University of Medical Sciences.

According to the viewpoint of faculty members, Kerman University of Medical Sciences is ready for e-learning implementation and no significant difference was found between the academic rank and academic department of faculty members and their attitudes toward e-learning.

: Since the companies and organizations paid huge costs on making a strategy, it considered as an important subject in this field. However, proper strategies were offered, main part of the them were unsuccessful and the costs of compilation and implementation were wasted. Developing a strategy alone is not enough. effective implementation of a strategy is more important. Today many business sector enterprises have failed to implement right strategies. First we review definition of strategic management and marketing strategy. then , reviewed the role of strategy in vital decision on organizations . Purposive sampling was used to selected 22 senior bankers of Bushehr State commercial banks. It followed by determining an expert group and extracting the elements and effective factors to implementing the marketing strategy in commercial banks. structured questionnaire was applied to gathering data. Finally, we conclude a model that describe factors affecting on marketing strategy implementation successful . The purpose of this study is finding factors that have positive effects on successful implementation of marketing strategy . we recognized Delphi method is proper for this work. Delphi technic is a quantitative method to reach experts idea that lead our to recognize affecting factors they had positive effects on marketing strategy successful .This work important because a lot of money expensed to formulate strategies and mostly are failed. Our final conclusion that 13 factors affected a marketing strategy . actually these 13 factors selected by banking experts among many proposed factors.

 One of the main concerns of policymakers is the establishment of health equity and access to health services. Health system reform plan is one of the most important tools of policy makers in the health system. The health system, as any other plan has had some problems during implementation. Therefore, the purpose of this study is to identify the obstacles to the development of the health system from the perspective of the project implementers. This study is a Practical study using descriptive- correlational method. In this study, 52 people were selected by Convenience Sampling method. The data collection tool was a researcher-made questionnaire containing 33 items. Statistical analysis was performed using SPSS21 and LISREL8.8 software. To test the hypotheses, one-sample t-test and Friedman test were used. The results showed that among the three barriers introduced (policymakers, executive organization, and implementers), the implementers and users with the average score of 4.12, had the highest priority, and the policymakers with an average of 3.08, had the lowest dedicated priority. In other words, respondents have selected administrators' barriers as the most important barrier to the failure to implement the health system reform plan. The results of the research indicate that the conceptual model of this research is compatible with the collected data and the barriers related to the policy makers, executive organization, and implementers, are related with health system reform plan. In other words, all of the research hypotheses have been approved.

The lack of expressing opinions of employees working in organizations can cause a phenomenon called organizational silence. Organizational silence has a damaging effect on employee’s productivity. The organizational sound and silence about organizational performance are currently one of the fundamental organizational challenges.

In this descriptive, correlational study, regression analysis was used to analyze the relationship between the studied factors. Using the Morgan table and stratified random sampling method, 317 subjects were selected and assessed by the structural equation modeling (SEM) with SmartPLS software.

The results showed a significant relationship between organizational silence and performance with a path coefficient of 0.179 and a significant difference of 3.289. Also, there was a significant relationship between organizational voice and performance with a path coefficient of 0.393 and a significant level of 6.766. Besides, a significant relationship existed between organizational voice and ethical leadership with a path coefficient of 0.247 and a significance level of 3.883, and finally, between the focal variables (silence and organizational voice) and organizational performance with moral leadership with a path coefficient of 0.315 and a significance of 5,485. Accordingly, the results indicated the suitability of the model.

The results showed a significant relationship between organizational sound and silence and employee’s performance, considering the mediating role of moral leadership in the organization. It can be concluded that one of the essential tasks of firefighters and firefighting leaders and managers is to identify and break the climate of silence and motivate the employees to talk in their workplace for subsequently improving their performances.

Iran’s tourism development has undergone extreme changes due to its taking effect of global space and also the level of its abilities in tourism – related areas; and its development does not correspond with its potential power properly. On the other hand, considering Iran’s economic conditions in  new international space and increasing economic sanctions against Iran, the researcher of this thesis aims to answer the question that how Iran’s tourism development sample with emphasizing foreign tourists arrival is possible? Regarding this issue, this study is surveying- exploratory research and uses the combined approach of qualitative and quantitative research methods to reach the mentioned samples. administrators and tourism activists were selected as statistical society. The final sample of research determined the developmental dimensions of the country’s tourism with the aim of international tourists in three aspects: Those foreign countries which send tourist, Transportation, Domestic destinations for tourists. The included the factors and variables affecting the development of Iran's tourism industry in a hierarchy with primary and secondary factors and indices related to them. This hierarchy was obtained by analyzing and prioritizing the influential factors in the tourism industry of Iran.

This study examined the mediating role of organizational innovation and technological innovation capability in effective knowledge management practices was conducted on the company's performance. The research method was descriptive and correlational. Smart-PLS software to evaluate hypotheses and methods of structural equation modeling and path analysis using partial least squares (PLS) was used. The results of knowledge management practices have a positive impact and significant only in two dimensions (knowledge acquisition and application of knowledge) on organizational innovation confirms and the impact of two dimensions (knowledge transfer and knowledge storage) on organizational innovation is not confirmed. The results indicate a significant and positive impact on the product innovation process is the ability to innovate.The results indicate a significant and positive impact on the product innovation process is the ability to innovate.The results indicate a significant and positive impact on the product innovation process is the ability to innovate.The results indicate a significant and positive impact on the product innovation process is the ability to innovate.

This research aims at finding an answer to this question: what factors can lead to a reduction in the employees' tendency to commit service sabotage? To this purpose and regarding the extensive studies done in this field, the qualitative meta-synthesis method was used. The reason for choosing meta-synthesis approach is that it can help discover the new and fundamental themes and metaphors by providing the researchers with a systematic frame and by combining different qualitative researches and consequently making it possible to have a comprehensive and broad perspective toward issues. The sample intended for meta-synthesis in this research is composed of selected qualitative studies based on their relevance to the research question. In this study, a sample of 151 related studies was extracted from both internal and external databases during the years 2002 to 2018. After screening the researches with respect to their title, abstract, content and quality, 71 internal and external studies were left, results of which were combined with each other. The implementation of this process resulted in the extraction of 47 factors effective on reducing the service sabotage, which were categorized in eight groups including individual, interpersonal, organizational, family, ethical, beliefs related, economic and environmental factors. furthermore, the present study provides managers with a both categorized and classified list of effective factors on reducing the service sabotage done by the employees and will enable them to manage these behaviors better and yet reduce the costs of such behaviors for their organizations.

This study endeavors to investigate the impact of social media quality and social support on social commerce intention directly and also through the variable of perceived risk. The sample included social media users in Isfahan. The sample size was calculated equal to 214 using SPSS SamplePower software at the confidence level 95%, statistical power 80% and the effect size 5%. Conceptual model of the study was proposed based on theoretical literature and empirical studies and was analyzed via Smart PLS software. According to the results, social media quality and social Presence have a positive and significant effect on user's social commerce intention. Moreover, social media quality has a negative significant effect on user's perceived risk. Perceived risk has a negative significant effect on social commerce intention and it has a partial mediating effect in the relationship between social media quality and social commerce intention. The results of this study explain how social commerce is developed, which, in turn, can facilitate active businesses propose a better social commerce strategy for being successful in this scope.

The success of rehabilitation centers depends on several factors, one of the most important of which is patient’s satisfaction. Therefore, suitable instruments must be used to assess the quality of services in rehabilitation centers.
In this research, we used the random sampling method to select the sample and the survey research method to collect data. The statistical population included all patients visiting the selected rehabilitation centers of Tehran City. In this regard, 4 rehabilitation centers; Rofaydeh Rehabilitation Hospital (public), Shohadaye Tajrish Hospital (public), Imam Zadeh Hassan Rehabilitation Center (private), and Arman Rehabilitation Center (private) were selected. Given the infinite statistical population size, the sample size was calculated using the scientific research methodology and Cochran’s sample size formula. The statistical sample size estimated for the infinite statistical population of this research was 486 with 95% confidence level. The research variables were assessed using a researcher-made questionnaire called the “patient’s satisfaction with rehabilitation services questionnaire”. The content and face validity of the questionnaire was approved by the experts. The estimated reliability of the questionnaire was 0.83 using Cronbach's α coefficient method. The descriptive and inferential statistics methods (i.e. the independent t test and 1-way analysis of variance) were used to analyze the data.
The research findings reflected the clients’ satisfaction with the rehabilitation services and their components (i.e. reception services, therapist services, and waiting time) in public and private hospitals. Also a significant difference was found between the levels of patients’ satisfaction with rehabilitation services in private and public hospitals (P≤0.005), and clients were more satisfied with the services of public hospitals than private hospitals.
In addition, there was no significant difference between the levels of patients’ satisfaction with rehabilitation services with respect to demographic variables (including age, education, gender, and respondent), but a significant difference was observed in terms of ward. Finally, the results of the Friedman test revealed that satisfaction with therapist services had the first rank followed by patient’s satisfaction with the waiting time and then with reception (admission) services.

Owing to the ever-increasing prevalence of social media use, social commerce has become an important part of e-commerce. This study endeavors to explore the impact of social media quality and social support on the social commerce (SC) intention directly and through the variable of perceived risk. The sample included 214 social media users in Isfahan collected through simple random sampling method. A conceptual model was proposed based on the theoretical literature and empirical studies and was analyzed via Smart PLS software. According to the results, social media quality and support have positive effect on SC intention. However, social media quality has negative effect on user's perceived risk. Also, perceived risk has negative effect on SC intention and it has a partial mediating effect in the relationship between social media quality and social commerce intention. Results not only illustrate how SC develops, but also, they could facilitate active businesses; this way, they make preparations for composing a better SC strategy.

According the Vision Document of the Islamic Republic of Iran, the country should rank first from the point of view of production of knowledge in the region. In order to construct relevant indicators, the paper has followed a six-step approach. In the first step 2100 science, cultural and financial indicators have been collected. In the second step 1178 relevant indicators have been selected. In the third step, the indicators were grouped into 20 categories to enable us to select 313 indicators in the fourth step. In the fifth step a total of 40 knowledge-related indicators of the highest importance have been chosen to enable us to rank them in the sixth step. The selected knowledge-based indicators were grouped into three categories of knowledgeable persons, knowledgeable organizations, and knowledgeable societies. The findings of the study may well be used in a wide area related to knowledge-based activities and plans.

Findings indicate that despite the satisfying development in conceptual and theoretical dimension of knowledge management, many organizations and industries, yet, have failed in successful and effective implementation of KM. Among the reasons for this failure, are some deficiencies in terms of methodological on inappropriate recognition and translation of KM dimensions and lack of quantitative and qualitative approaches in assessment of KM objectives derived from translation of KM that there remain some problems to be resolved. This article attempts to evaluate knowledge management. To do so, systematic way to translate strategy with balanced scorecard based on system approach, after a review of relevant literature in KM maturity methods, it uses the experience of knowledge managers and experts, in quality function deployment (QFD) approach. Accordingly, 21 objectives in thirteen categories of strategic evaluation zones for assessment of organization situation were suggested in four layer of system (Input, Process, Output, and Outcome). Furthermore, this paper shows how a company in order to specify situation of dashboards for strategic evaluating of objectives in KM progress can use fuzzy TOPSIS approach based on RADAR logic. Finally, an application in three of sub-corporate for a holding Company in the food industry is presented to illustrate the proposed methodology

This paper is mainly focused on identification of the factors that influence the implementation of the tourism policies, which is inherently a complicated issue. This study is considered a fundamental research and applies survey method. The study proposed a model aimed at explaining the implementation of tourism policies. Consequently, seven major factors were identified as influencing it. These factors consist of: 1- identification of the objectives and policies of tourism 2- institutional and political factors influencing the implementation of the tourism policies 3- behavioral and personality traits of the executors 4- expertise of the executors 5- tourism policies actors 6- official and bureaucratic system influencing the complementation of the tourism policies 7- resources and tools influencing the implementation of the tourism policies. Furthermore, the indicators of the enumerated factors were analyzed and presented in the model. To identify components of the models, four rounds of Delphi method were used. Next, T-test and factor analysis were respectively operated to assess the impact of each variable and to check the validation of the model. All the required statistical analyses in this study were carried out using the Lisrel software. Results confirm that that the seven mentioned factors and their subcategories, positively impact the operation of tourism policies.