جستجوی مقالات مرتبط با کلیدواژه « Service Quality » در نشریات گروه « علوم سیاسی »

In today,human resources are considered one of the most important intangible assets and the main source of sustainable competitive advantage in the organization. If organizations want to have an ongoing life in today's competitive world, the only way is to pay attention to their human resources as the main organization's capital and continuous effort to meet their needs. Also, creating a positive mental image of employees is often considered as a key factor in success and in creating a sustainable competitive advantage, especially in service industries, which considering them can be effective in consolidating the status of service providers in competitiv markets.Therefore, the present research studies the effect of internal marketing on employees' image of the organization's brand through emotional labor, organizational commitment, service quality and competitiveness variables. The present research, in terms of purpose, is an applied study and in terms of data collection method, is descriptive and in terms of relations between variables, is causality and disability. The results showed that internal marketing has positive and significant impact on emotional labor, organizational commitment, service quality and competitiveness. Also emotional labor has positive and significant impact on organizational commitment and finally organizational commitment, service quality and competitiveness have positive and significant impact on employees' image of the organization's brand.

showed its will in practical terms by the order of the Supreme Leader and formed and activated working and specialized committees during various meetings. Simultaneously with the central headquarters of the organization in Tehran, the general departments and treatment managements of the provinces also started to work in order not to leave the caravan of e-government development. In the 11th government, good measures have been taken to develop e-services, and the Social Security Organization considers it its duty to take important steps in this direction, as if it has already taken effective measures. The purpose of this study is to investigate the effect of implementing a centralized system of social security audiences on the quality of services provided based on a centralized social security system. The most important methods of data collection in this study are descriptive-field method and 384 questionnaires were distributed among the audience of Tehran Social Security Organization. In this study, it has been tried to evaluate the quality of services of the centralized system of social security audience for the audience that the results of the hypotheses indicate the desired quality in 5 dimensions of physical dimensions, reliability, responsiveness, reliability and empathy. It indicates that the design and creation of electronic supply and procurement systems by reducing the involvement of human factors and improving the security and monitoring of web-based communication networks can increase the quality of services of the Social Security Organization by accelerating, transparency, ease.

The human resource management system in the Ministry of Foreign Affairs as a human-centered governing body is of special importance. In the same way, the human resource provision subsystem enjoys a special position in comparison with other subsystems. In this research which was conducted with the purpose of explaining the quality measurement components of the human resource provision system and which used the mixed method, following the theoretic studies and interviews with the experts, specific criteria were identified based on which a two-dimensional questionnaire was prepared. The questionnaires were distributed in a sample group of 306 persons chosen randomly from the statistical population (the official employees) whose views were then taken about the status quo and the desirable status and analyzed by making use of the SPSS and Lisrel software. Furthermore, to measure the correlation matrix, the sampling quality indices (KMO) and the Chi-squared test were used and in conclusion 30 quality measurement components of the human resource provision system were identified in order to specifically answer the research question, “what are the quality measurement components of the human resource provision management system in the Ministry of Foreign Affairs?”

Most of authors have emphasized on the importance of trust for reaching organizational success. Organizations need to know how trust-making acts as an interactive process and what effects do policies and activities of organization have on the level of customer's trust. This is a demonstrated fact that building trust in customers is an excellent way for improving profit. This study aims to survey the quality factors shaping the customer trust to Iranian automobile-making companies, since scholars on management believe that the quality of products and services has significant effect on customer's trust.
Needed data in this study have been gathered by using researcher-designed questionnaires. These questionnaires are distributed among the customers of Iranian automobile-making companies in Tehran. In order to evaluate and test hypotheses, Confirmative factor analysis and SEM have been used. In the end, all of hypotheses were accepted. This study has some practical implications for issue areas such as service quality, satisfaction, trust and loyalty of customers.