جستجوی مقالات مرتبط با کلیدواژه "quality measurement" در نشریات گروه "کتابداری و مدیریت اطلاعات"

Iran's scientific information database (or "Ganj") is the only comprehensive information database of theses/dissertations of the country's scholars and is considered one of the most reliable and most visited scientific information databases in Iran. Today, tools like "Ganj" database are key needs to support research and academic services and activities in higher education institutions. Therefore, expanding and making these tools more efficient can result in the efficiency of research and educational systems. But expanding and making these tools more efficient is not possible without measuring and evaluating their activities and services. Therefore, this research was conducted with the aim of evaluating the "Ganj" database and knowing the views of the users of this database in order to improve the services. In order to carry out this evaluation, the views of 577 users of this system were collected and analyzed in an online survey about the three key dimensions of the "Equal" model, i.e. usability, information quality, and service interaction. The findings of the research showed that the highest level of user satisfaction with the features of the "Ganj" database is related to the "Usability" dimension of the "Equal" questionnaire (with an average of 5.32). Against this, the lowest level of user satisfaction with the features of the "Ganj" database is related to the "Information Quality" dimension of the "Equal" questionnaire (with an average of 5.10). In addition, the findings of inferential statistics showed that the difference in the views of users with different educational employment in different dimensions of EQUAL, i.e. applicability ("F" size = 0.376 and decision criterion = 0.865), information quality (Chi-square = 6.771 and decision criterion = 0.238), service interaction (chi-square = 2.751 and decision criterion = 0.738) is not statistically significant. However, the relationship between the users' familiarity with the "Ganj" database and their opinion about the applicability of this database is significant from a statistical point of view (correlation coefficient = 0.106 and decision criterion = 0.011). Therefore, it can be said that the more familiar users are with the "Ganj" database, the more satisfied they are with the usability of this database. Also, based on the findings of the research, the more users use the "Ganj" database, the more satisfied they are with the usability, quality of information and service interaction of this database. Based on the findings of this research, it can be concluded that users' satisfaction with the "Ganj" database is at a high level in all three dimensions of the "Equal" tool; However, the continuous improvement of this database should not be overlooked. Some of the solutions that can help improve the "Ganj" database include adding more details to the records (such as adding an English abstract), making the search in the database more efficient, and shortening the "embargo" time (delay in accessing full-text files).

The purpose of this study is to determine the quality requirements of the National Digital Library based on the Kano model and categorize users needs into three groups of:  Basic, functional and motivational.

This survey was conducted with a qualitative approach. The requirements of the digital library were extracted using two standards: "Digiqual manual" and the "Digital Library Evaluation Manual."   The requirements were adjusted based on Kano model in a questionnaire consisting of four categories and 52 pairs of questions (104 questions).

The results of each of the requirements (basic, functional, motivational) in four dimensions (access control, content, data retrieval, and visual effects) show that   half of the userschr('39') requests are in the basic requirements group which National Digital Library officials should pay more attention to and prioritize the redesign or development plan of the digital library. Also, the second priority was the requirements of the functional group. Paying attention to the requirements of this group causes satisfaction and dissatisfaction otherwise. Attention to meeting the motivational requirements of the third priority if met  could create a high level of satisfaction in the use of the National Digital Library.

If clienteles  satisfaction is of worth,    managers of the National Digital Library should design short-term and long-term programs according to the users real needs.

The researches based on LibQual model and tries to upgrade the quality of services in libraries and information center. So data has been collect in case of content analysis method. Library quality in Academic، public and professional study according to LibQual components has been study. The condition of libraries were evaluated in every types of libraries and strong & poor components were recognized so the overall recognition of quality services was appeared in Iranian libraries. As results، libraries couldn''t present favorable and comprehensive services so in every case present low services. Because information control is very disordered in libraries.

The purpose of the present research is to evaluate the quality of Shahid Chamran University (SCU) central library services using the LibQual model. 358 SCU library users participated in the survey in which the degree of precision of “repeated measure” and “zone of tolerance” were also examined and compared initiatively by the researchers in addition to the main research problem. The results of the repeated measure test indicated that users in general, evaluated the quality of library services in the three LibQual indices as minimum, and there was no significant difference between users’ minimum level of expectations and received level of services in terms of service quality. Testing hypotheses for LibQual single indices indicated that in the two indices of “user’s perception of service” and “library as a place”, the difference between minimum level of expectations and received level the difference was not significant; while in “information control” index, there was a significant difference between minimum level of expectations and received level. Also, repeated measure tests indicated that there was a significant difference between minimum level of expectations and received level in three LibQual indices. The results of the study of “zone of tolerance” illustrated, however, that there was difference between minimum level of expectations and received level as well as maximum level of expectations and received level in all LibQual indices. Results of the study revealed that applying “repeated measure” test can increase the precision of quality studies, and play an important role in managerial decisions concerning library services. The same results also indicated that the library studied is not strong in “information control” as well.