جستجوی مقالات مرتبط با کلیدواژه « ادراکات و انتظارات » در نشریات گروه « جغرافیا »

Beautifying urban space has a direct relationship with the sustainability of urban environment and if its proper functioning and its objective objectivity in cities will have favorable effects on satisfaction and ultimately on the soul and mind of the citizens. The purpose of this research is to assess the satisfaction of citizens of the city from the function of beautification with the approach Sustainability is the urban environment. The present research is applied in terms of applied and descriptive correlations with the causal approach. Independent variables of this research include the quality of perceived quality of workability, trust, assurance, accountability, empathy. Also, citizens' satisfaction is considered as a variable. The statistical society is composed of citizens of Kemal-Shahr province of Alborz province. The sample size of 252 people from the standard SERVQUAL questionnaire was determined in five dimensions: trust, confidence, accountability and empathy. Data were analyzed using spss software and nonparametric statistics. The results showed that there is a difference between age groups in terms of perceptions and expectations of service quality gap and the highest gap (0.7921) is for the age group of 30 to 40 years The highest gap is between expectations and perceptions related to the reliability dimension (3.83) and the lowest dimension (1.92). The output from Amos software also showed that by changing a unit in the response variable and trust, a change of 72.4 percent would be achieved in the level of satisfaction of the citizens. Overall, satisfaction and sustainability components of the urban environment (sig = 0.001) ) There is a connection. Accountability is at the core of citizens' satisfaction. First place accountability, second-place trust and received rankings Third, accountability and empathy are also in the next ranks. In other words, by changing a unit in the response variable, 72.4 changes will be achieved in the level of satisfaction of citizens.

Problem Statement:

 Social insurance enjoys guarantee and security in social life. As the tribal community is constantly confronted with challenges, risk conditions and vulnerabilities, insurance and insurance services in these areas have a special place so that, like some countries, with the implementation of an efficient social insurance system, some of these challenges can be addressed. But, this requires progress, survival, and staying on stage, understanding customers' needs and satisfying them.

The purpose of this study was to analyze the views of the tribes of Choghakhor (Chaharmahal and Bakhtiari province) on the quality of services provided by the Social Insurance Fund for villagers and tribes.

In this descriptive-analytical survey, 450 members of the Nomads of Chaghakhor ruraldistrict, which are members of the Social Insurance Fund for Villagers and Nomads. Using Cochran's formula, 188 of them were selected as the sample size. The data obtained from the SERVQUAL model questionnaire were analyzed by two-way t-test. The Friedman test was used to determine the degree of significance, and the Tukey post hoc test was used to determine the accuracy of mean differences and spatial analysis.
Findings and

The results showed that there is a gap between the current and the expected situation of the insured in all dimensions, except for tangible factors with a positive value (t=+0/12). The highest gap was in confidence level (t=-0/94), and then in response dimensions (t=-0/86), reliability (t=-0.46), and empathy (t=-0/09). Meanwhile, the reliability dimensions with the average of 0.36 and tangible factors with an average of 0.66 had respectively the highest and lowest significance for the insured. The results showed that the insured’s expectations of quality of service were higher than their perceptions and their satisfaction with the services was evaluated at the moderate level.

Innovation: 

The SERVQUAL model has been used more to evaluate the performance of governmental and non-governmental organizations such as hospitals, banks, offices, and universities, and has been less applied to nomadic environments and the performance of nomadic government agencies. So, such studies on nomadic communities are necessary. Given these interpretations, since no research has been conducted on the quality of services provided by the Social Insurance Fund in the context of the Chaharmahal and Bakhtiari tribal community, the present article attempts to discuss this issue and present solutions to the existing bottlenecks, and this demonstrates the innovation of the current research.