جستجوی مقالات مرتبط با کلیدواژه « ارتباطات داخلی » در نشریات گروه « مدیریت »

This study examines how the symmetrical internal communication system and responsive leadership contribute to promoting a positive emotional culture and the quality of employee-organization relationships and its effects on employees' advocacy among hotel frontline staff.The present research is an applied project in terms of purpose, a survey in terms of data collection method, and a correlational study based on structural equation modeling in terms of data analysis method. In order to achieve the aim of the research, the data were collected from 210 frontline employees of Espinas Hotel in Tehran through simple random sampling method. The results of testing hypotheses using SPSS and SmartPLS software indicate that internal communication (i.e., symmetrical communication and responsive leadership) has a positive effect on promoting positive emotional culture and the quality of employee-organization relationships. The positive emotional culture and the quality of employee-organization relationships in turn have a positive effect on employee advocacy.

As a subset of organizational culture, emotional culture represents the emotional environment of an organization. The purpose of this study was to investigate the role of creating a positive emotional culture (by considering the effect of internal communication) on customer citizenship behavior with an emphasis on the role of organizational citizenship behavior. The present research was applied in terms of purpose and correlational, descriptive-survey in terms of data collection method. The research population included all 150 employees of Mellat bank in Semnan city and its countless employees. The data collection instrument was a questionnaire. The data were analyzed using structural equation modeling. The findings of the present research indicated that symmetrical communication and responsive leadership communication cultivated a positive emotional culture in organizations. Such a culture then fostered organizational citizenship behavior. In addition, symmetrical communication, responsive leadership communication, and positive emotional culture influenced organizational citizenship behavior. Finally, it was found that organizational citizenship behavior positively affected customer satisfaction, brand equity, and customer citizenship behavior.

In this research, we are looking for "Investigating the Effect of Internal Connections and Staff Satisfaction in Supply Chain Integration" in Iranian Automobile Company (Iran Khodro)”. In the early stages, theoretical literature and studies on the subject of research were studied and the literature section of the research was compiled using the information collected. The statistical population of this research is the directors and employees of the companies of the automobile industry sub company (Iran Khodro). In total, the statistical population of this research is approximately roughly 1,400 to 1,500 managers and employees of the company. In this study, based on the sample size table for a given community, which was presented by Kerjesai and Morgan in 1970, the sample size is 300 in the study. Sampling of this study is also available through random sampling. The results of this study indicate that internal integration has a significant effect on external integration, and external integration has a significant effect on competitive performance.