جستجوی مقالات مرتبط با کلیدواژه « خدمات پزشکی و پرستاری » در نشریات گروه « پزشکی »

 Satisfaction is one of the health aspects of human. Without attention to people's satisfaction in the health services, the health system act contrary to its mission. The aim of this study is to evaluate the patient's satisfaction in the urology ward at Shahid Beheshti Hospital in Hamadan University of Medical Sciences in second half of 2018, for investigate the strengths and weaknesses with provide guidance and better quality treatments.

In this cross-sectional study, 170 hospitalized patients in the Urology ward in shahid beheshti hospital during the second half of 1397 were studied. Data were analyzed with spss-16 software.

The results showed that the average satisfaction rate of all services was 77.25%. However, the highest satisfaction with nursing services is 80.8 and the lowest satisfaction with public services is 72.6. There were significant relationships between demographic variables such as age, sex and level of education with total satisfaction.

From the viewpoint of patients at Shahid Beheshti Hospital in Hamadan, the total services and facilities that report, are to be desirable.

The present study evaluated the efficacy of services provided by the caregivers to the hospitalized patients in the Urology ward and compared it with that provided to patients in other wards at the Hamedan Shahid Beheshti Hospital in 2013. As patient satisfaction is a multi-factorial process, hospital authorities should focus on patient’s suggestions and feedback to conduct necessary educational courses for healthcare personals with an aim to improve satisfaction rate among patients.
In this descriptive study, 531 hospitalized patients were selected using the quota sampling method during the first and second halves of the year. The data were collected through questionnaires and analyzed using the chi-square test and Spearman’s correlation and descriptive statistics with SPSS–16 software and MS Excel.
We obtained a satisfaction of 71.6 in the first half of the year and 69.8 in the second half. Maximum satisfaction rate was the time of Medical services, and maximum dissatisfaction rate was for the education of patients. The satisfaction rate in the Urology ward was 68.8 and 67.8 in the first and second halves of the year, respectively. The results show that the satisfaction rate for Urology ward during first and second halves of the year was lower than the average rate of satisfaction at the hospital. No analytic correlation existed between complete satisfaction rate with age and sex of the patient. However, the study reported a relationship between the satisfaction rate and level of education.
It is crucial to utilize patient’s feedback for increasing the level of medical services provided by the staff and developing the hospital’s receptivity to improve the overall satisfaction rate.