جستجوی مقالات مرتبط با کلیدواژه "کیفیت ارائه خدمات" در نشریات گروه "پزشکی"

Emotional intelligence has a crucial role in organizational performance, especially in the health domains facing high levels of emotions and challenges. Given that emotional intelligence is a skill based on competency that can be learned, it provides training in specific competencies causing the expansion and improvement of quality performance. In this regard, the present study aimed to investigate the effect of emotional intelligence on the quality of service delivery of health care providers.

The present descriptive-analytical study was conducted in regions supported by Tehran University of Medical Sciences, Tehran, Iran, in 2019. A total of 500 individuals (including 250 health care providers and 250 clients of the health centers) were selected using random cluster sampling. Two valid questionnaires were used for data gathering, namely Schering’s Emotional Intelligence and SERVQUAL. The data were analyzed using descriptive statistics, two-way analysis of variance (ANOVA), and correlation and regression analyses in SPSS software (version 21).

 The results of the present study showed a significant positive relationship between emotional intelligence and quality of services (r=0.45; P=0.001). The dimensions determined the relationships respectively between self-awareness with responsiveness, assurance, reliability, empathy, and tangibles. Regression results also showed that 20% of the changes in the service quality variable based on the emotional intelligence of health care providers can be explained. Two-way ANOVA demonstrated that the interactive effect of age and experience on emotional intelligence was significant (P<0.01).

Considering the impact of the quality of service delivery in the health system on all aspects of personal and social life, paying attention and providing training of emotional intelligence dimensions for health care providers can improve the quality of service delivery and satisfaction.

Today, hotel management is one of the most dynamic sectors of the tourism industry, which plays an important role in attracting tourists. Hotels are a reflection of the different needs and tastes of the customers of this market. The success of companies in this industry also depends on how to meet the needs of tourists and provide services according to their needs and interests. The aim of this study was to evaluate and prioritize the factors affecting the quality of services with the MCDM approach.

The research method was qualitative-quantitative. In this study, first through interviews with experts who were selected through purposive sampling, then by analyzing the content, effective factors were extracted and the Ahp technique was used.

Ahp results showed that out of 5 factors extracted were hotel design style, scope and variety of hotel services, hotel staff attitude, hotel management and creativity and innovation.

The criterion of hotel design style with normalized weight of 0.292 had the highest priority and the criterion of scope and variety of hotel services with similar weight of 0.235 is in the second priority and the criterion of hotel management with normal weight of 0.182 was in the third place.

An effective health system can only be provided by providing good health services to the community. The purpose of this study is "The importance of monitoring the health of patients by nurses and their impact on the quality of nursing care to the patient."

This study aimed to evaluate the importance of monitoring the health of patients by nurses and their impact on the quality of nursing care services. Referring to the articles from 2006 to 1396, the content of the articles was examined.

The results of previous years research showed that increasing the efficiency and effectiveness of nurses 'monitoring of patients increases the quality of nurse services and patients' satisfaction with the provided services.

Considering the importance of the ability of nurses to monitor the health of patients and the effect of this ability on the quality of the services provided, cooperation of senior nursing managers in the Ministry of Health, hospitals, faculties and instructors in order to precisely plan the increase of nursing supervisor skills can be Enhance the quality of services provided to patients.

Evaluating the reasons of emergency patient dissatisfaction and trying to eliminate them is a step towards increasing the quality of care and profitability. Therefore, this study aimed to evaluate the reasons of patient dissatisfaction in the emergency department of Shohadaye Tajrish Hospital, Tehran, Iran.
The present cross-sectional study was done in the time interval between March 2012 and October 2014. All the patients who had declared their dissatisfaction, whether written, verbal, or by phone, were included. Using a pre-designed checklist, data were gathered regarding characteristics of dissatisfaction including: type, reference, presentation, subject, and outcome and analyzed using SPSS version 21. Significance level was considered as p 123 cases of dissatisfaction were detected. In 31 (25.2%) cases the patient was right, in 41 (33.3%) the hospital was right and 51 (41.5%) cases had no outcome. The dissatisfactions were written in 23 (18.7%) cases, by phone in 17 (13.8%), and verbal in 83 (67.5%), which showed no significant correlation with the outcome (p=0.277). Only 31 (25.2%) cases were declared by the patients themselves which had no correlation with the outcome (p=0.747). However, there was a significant correlation between the type (p=0.025) and subject (p The results of this study showed that most cases of dissatisfaction were assigned to the surgery group and nursing service. Low quality care and bad behavior of the staff were among the most common causes of patients’ dissatisfaction. In all cases of dissatisfaction regarding the neurosurgery service, internal medicine service, and admission unit, the patients have been right. In contrast, in all cases of triage and laboratory unit, the hospital has been right.

In recent decades، the role of knowledge assets in advancing the organizations’ goals has become a critical issue. The purpose of this paper is to examine the effect of knowledge management and intellectual capital on improving the quality of services among employees of Shahid Faghihi hospital of Shiraz. The research method used in this study is a cross-sectional survey in which descriptive correlation was used. In order to gather the required data، Bontis''s intellectual capital standard questionnaire، Quink''s knowledge management standard questionnaire، and questionnaire of quality of services were utilized. The population of the study comprises all employees and clienteles (patients) of Shahid Faghihi hospital of Shiraz. The sample consists of 288 participants who were selected using Morgan table. To test the research hypotheses، the statistical methods of correlation analysis and regression analysis were calculated using SPSS-19 statistical software. Knowledge management and intellectual capital account for approximately 24. 7% and 26. 9% of the variation in the quality of services respectively. Overall، the results of the study indicate that from clienteles’ point of view، there is a significant relationship between knowledge management، intellectual capital and components of intellectual capital on the one hand and quality of services on the other hand.

Despite the fact that the proportion of youth population is very high in Iran, there is no well designed, comprehensive reproductive health program for the youth. This prompted the health planners to evaluate all the existing centers that deliver reproductive health services to the youth in the country in order to identify the weaknesses and strengths of the services and the centers. A descriptive analytic study was conducted from March 2006 to March 2007, in coordination with the Vice-chancellor for Health of Universities of Medical Sciences, through Offices for Health of the Youth and Schools (OHYS). Five health centers, namely, Tehran, Semnan, Bam, Chabahar, and Fassa Health Centers (the only centers delivering reproductive health services to the youth) were included in the study. They were assessed for structure and physical facilities, job satisfaction of the personnel, satisfaction of the youth consulting them, and the services (including consultative services) delivered. The data were gathered through questionnaires using a checklist and analyzed by the SPSS-13 software. The health center personnel thought that the quality of services delivered at the centers was low. They also believed that the physical facilities, including equipment in the clinical examination room, furniture, cleanliness of the premises, and entertainment facilities, were not of an acceptable standard. About 64% of the personnel of the health centers personnel expressed job satisfaction. On the other hand, 39% of the young people consulting the centers expressed full, and 54% relative, satisfaction with the services they were receiving; the remaining 7% were not content at all. The highest rate of satisfaction was with the psychologist, physician, and midwife, so that 95% of the clients recommended the centers to other young people seeking reproductive health services. Finally, the clients said that in most of the centers paramedical personnel, including nutrition officers (50%) and midwives with a Master's degree (17.5%), were insufficient. It is suggested that a comprehensive service package be developed to be used in all the health centers, rather than each center deliver services based on the existing facilities and individual preferences. Such a package should be based on the national reproductive health programs (according to the medical education curricula). Intersectoral collaboration (particularly from the Ministry of Education and cultural organizations) is also very essential.