جستجوی مقالات مرتبط با کلیدواژه "healthcare services" در نشریات گروه "پزشکی"
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زمینه و هدف
کشور ایران یکی از 10 کشور جهان از منظر میزبانی از جمعیت پناهندگان و مهاجران در جهان محسوب می گردد. پناهندگان و مهاجران از مهم ترین گروه های آسیب پذیر در همه گیری کرونا بودند. مطالعه حاضر باهدف بررسی میزان بهره-مندی پناهندگان و مهاجران از خدمات سلامت در همه گیری کرونا در مراکز بهداشتی درمانی وابسته به دانشگاه علوم پزشکی ایران انجام گرفت.
مواد و روش هااین مطالعه نیمه تجربی در سال 1400 در شهر تهران انجام گرفت. محیط پژوهش شامل تمام شبکه های بهداشت و درمان، بیمارستان های عمومی و تخصصی بود. داده ها از طریق بررسی اسناد و اطلاعات ثبت شده در سامانه سینا جمع آوری شدند. کل خدمات ارائه شده در چهار گروه خدمات مراقبت های اولیه، سرپایی، اورژانس و بستری بیمارستانی دسته بندی شدند. برای تحلیل داده ها از آزمون chow و مدل Interrupted time series با استفاده از بسته های نرم افزاری Wats و Sctest با نرم افزارR نسخه4.3.0 انجام گرفت.
نتایجبا شروع همه گیری کرونا، کاهش در میزان بهره مندی پناهندگان و مهاجران از خدمات سرپایی، اورژانس و بستری بیمارستانی معنی دار (001/0P-value<) بوده است درحالی که این کاهش برای خدمات مراقبت های اولیه معنی دار گزارش نشد. همچنین بعد از شروع همه گیری کرونا فقط میزان بهره مندی از خدمات بستری (013/0P-value<) یک روند افزایشی معنی دار را نشان داد.
نتیجه گیریبا شیوع همه گیری کرونا میزان بهره مندی پناهندگان و مهاجران از کلیه خدمات سلامت شامل مراقبت های اولیه، سرپایی، اورژانس و بستری کاهش یافته است. پوشش بیمه ای کامل پناهندگان، درمان رایگان پناهندگان کم بضاعت، افزایش آگاهی پناهندگان برای استفاده بیشتر از خدمات سلامت، کاهش موانع اجتماعی اقتصادی موجود و تسهیل تعامل بین ارائه دهندگان و پناهندگان پیشنهاد می گردد.
کلید واژگان: بهره مندی, خدمات بهداشتی درمانی, کرونا, پناهندگان, مهاجرانHospital, Volume:22 Issue: 4, 2024, PP 367 -383Background and purposeIran is ranked among the top ten nations in the world for hosting a large number of migrants and refugees. During the COVID-19 outbreak, refugees and migrants were among the most vulnerable groups. This study aimed to investigate the extent of healthcare service utilization by refugees and migrants during the COVID-19 pandemic in healthcare centers affiliated with Iran University of Medical Sciences
MethodsThis quasi-experimental study was conducted in 2021 in Tehran. The research environment included all healthcare networks and general and specialized hospitals. Data were collected through document review and registered information in the Sina system. All provided services were categorized into four groups: primary care, outpatient, emergency, and inpatient services. Data analysis was performed using the Chow test and Interrupted Time Series model with the Wats and Sctest software packages in R version 4.3.0.
ResultsThe decrease in utilization of outpatient, emergency, and inpatient services by refugees and migrants was significant (P-value < 0.001), whereas the decrease in primary care services was not significant. Additionally, after the onset of COVID-19, only the utilization of inpatient services showed a significant increasing trend (P-value < 0.013).
ConclusionDuring the COVID-19 pandemic, the utilization of all healthcare services by refugees and migrants, including primary, outpatient, emergency, and inpatient care, decreased. It is recommended to provide complete insurance coverage for refugees, offer free treatment for impoverished refugees, increase awareness among refugees to encourage greater use of health services, reduce existing social and economic barriers, and facilitate interaction between healthcare providers and refugees.
Keywords: Utilization, Healthcare Services, Covid-19, Refugees, Migrants -
مقدمه
یکی از مشکلات اصلی سلامتی در پرسنل خدمات بهداشتی و درمانی، اختلالات اسکلتی-عضلانی می باشد. این مطالعه با هدف تعیین وظیفه شغلی و ریسک فاکتورهای اختلالات اسکلتی عضلانی در کارکنان یکی از بیمارستان های بزرگ زاهدان انجام شد.
روش بررسیاین مطالعه مقطعی بر روی 194 نفر از کارکنان یکی از بیمارستان های تحت پوشش دانشگاه علوم پزشکی زاهدان صورت گرفت. اطلاعات با استفاده از پرسشنامه های دموگرافیک و ناراحتی اسکلتی عضلانی استاندارد کرنل جمع آوری گردید. سپس با استفاده از نرم افزار SPSS نسخه 19 و به کمک آزمون های آماری، مدل خطی لجستیک تک متغیره، کروسکال والیس و یو- من ویتنی مورد آنالیز قرار گرفت.
یافته هابیشترین میانگین نمره درد مربوط به ناحیه ی کمر (26/19±21/10) بوده است. درد گردن در افراد بالای 40 سال شیوع بیشتری داشت. زنان 9/4 برابر، بیشتر از مردان در معرض خطر گردن درد بودند و احتمال کمردرد در افراد بالاتر از 40 سال 2/2 برابر بیشتر از افراد کمتر از 30 سال بود. همچنین خطر ابتلا به زانو درد در افرادی با بیش از 20 سال سابقه کار 4/5 برابر بیشتر از افرادی با سابقه کار حداکثر 5 سال بود. بین نمره درد در گروه های شغلی مختلف نیز تفاوت معنی داری مشاهده شد (003/0=p).
نتیجه گیرینتایج این مطالعه نشان داد شیوع اختلالات اسکلتی عضلانی در کمک بهیاران، زن ها، افراد مسن و دارای سابقه کاری بالاتر، بیشتر از سایر کارکنان بوده و ضروری است مداخلات هدفمند واختصاصی جهت کاهش این اختلالات برای گروه های مختلف در بیمارستان ها طراحی و اجرا شود.
کلید واژگان: اختلالات اسکلتی-عضلانی, کارکنان بیمارستان, خدمات بهداشتی-درمانیIntroductionMusculoskeletal disorders are one of the main health problems among health care providers. This study aims to determine Job responsibilities and risk factors for work-related musculoskeletal disorders among the hospital employees of one of the largest hospitals in Zahedan.
MethodsThis cross-sectional study was conducted on 194 staff in one of the largest hospitals affiliated with Zahedan University of Medical Sciences. Data were collected using a demographic questionnaire and Cornell Musculoskeletal Discomfort Questionnaire. The collected data were analyzed using SPSS v19 and univariate logistic linear modeling, in addition to Kruskal-Wallis and Mann-Whitney U tests.
ResultsThe highest average pain score was related to the back(21/10±26/19). Neck pain was more prevalent in people over 40 years old(50%). Women were 4.9 times more likely to experience neck pain than men, and the possibility of back pain in individuals older than 40 years was 2.2 times higher than in those younger than 30. Furthermore, participants with more than 20 years of work experience were 5/4 times more likely to develop knee pain than those working for 5 years and less. There was a significant difference between pain scores in different positions among the hospital staff(p=0/003).
ConclusionThe results of the present study demonstrated that the prevalence of musculoskeletal disorders among nurse assistants, women, elderly people and those with more work experience was higher than other employees, and it is necessary to design and implement targeted and specific interventions to reduce these disorders for different groups in hospitals.
Keywords: Musculoskeletal Disorders, Hospital Staff, Healthcare Services -
Background
Hospitals play a crucial role in providing medical services to medical tourists and their satisfaction; however, they face many problems in this field.
ObjectivesThis study aimed to explain hospitals’ challenges in providing healthcare services to medical tourists.
MethodsIn this qualitative-phenomenological study conducted in 2021, data were collected through semi-structured interviews, purposive sampling, and the participation of 21 key informants involved in hospitals and medical tourism industries in six large cities in Iran. They were then analyzed using the thematic analysis method with the MAXQDA-10 software.
ResultsHospital challenges were included in 165 final codes. The six main ones were governance and leadership, financing, human resources, technology-equipment-medicine, information systems, and service delivery. Three categories of structure, process, and outcomes related to medical tourism were also identified.
ConclusionsImproving the information and communication infrastructure, developing the activities of facilitator companies, updating the standards of the International Patient Department (IPD), compiling guidelines related to insurance, and setting tariffs are suggestions that can help reduce the existing challenges.
Keywords: Medical Tourism, Healthcare Services, Hospital, International Patients, Iran -
BackgroundIn recent decades, some countries have experienced imbalanced and rapid development of physical spaces, leading to negative social, economic, and physical consequences. The trend towards urbanization, combined with recent disease outbreaks, has put a strain on healthcare services in large cities.ObjectivesTo reduce vulnerability to natural disasters and improve adaptive capacity, it's important to evaluate, monitor, and plan for healthcare resilience. A comprehensive model for measuring hospital resilience to accidents and disasters, including the COVID-19 pandemic, is essential.MethodsThis research identifies, collects, and classifies factors that affect user resilience and spatial definition of healthcare services usage against COVID-19. To better quantify the results, the research combines the conceptual framework of the DPSIR model with the structural equation model (SEM-PLS).ResultsAccording to the fuzzy cognitive map, the index of economic factors with weights of 62%, 62%, and 5% respectively has a two-way and positive relationship with environmental and natural factors. This factor with a weight of 65% has a two-way and negative relationship with the index of social factors. In addition, the index of economic factors with a weight of 69% has a one-way and negative relationship with the index of physical factors.ConclusionThe results also show that the economic factors in the model of redefining the spatial pattern of therapeutic uses of big cities at the time of the emergence of a pandemic disease with a resilience approach have more centrality than other factors.Keywords: economic factors, Metropolis, Healthcare services, corona virus, Resilience
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Journal of Evidence Based Health Policy, Management and Economics, Volume:7 Issue: 2, Jun 2023, PP 98 -109Background
Individuals with the same needs are eligible to use required healthcare services, which is rarely taken into account in health systems. The present research evaluated this issue by investigating the determinants of the need for outpatient healthcare services and subsequent utilization in Kermanshah, western Iran.
MethodsThis was a before-after cross-sectional study which used two utilization surveys before (2006) and after (2015) the Health Transformation Plan (HTP) in Iran. The surveys were performed in a multi-stage sampling manner, and the data were obtained through face-to-face interviews with household members. 2626 (before) and 2089 (after) subjects who were ≤15 years old completed the surveys before and after the HTP, respectively, and were included in the analysis. The logistic regression was used to analyze the determinants of the needs and utilization of outpatient healthcare services.
ResultsThe need for outpatient healthcare services increased from 19.73% before the HTP to 27.09% after it. The utilization of such services in this period also increased from 44.78% to 57.95%. The logistic regression analysis showed that most factors caused an inverse relationship between the studied outcomes before and after HTP, except for supplementary insurance, which increased both the need for outpatient services and subsequent use.
ConclusionDespite the increased utilization of outpatient services, it seems that some groups still have insufficient access to required healthcare services. Future healthcare reform in Iran must provide enough healthcare services to vulnerable groups.
Keywords: Healthcare Disparities, Healthcare Services, Needs Assessment, Healthcare Reform -
فصلنامه حقوق پزشکی، پیاپی 58 (بهار 1402)، صص 981 -996زمینه و هدف
امروزه استفاده از منابع، امکانات و فرصت های جامعه منوط به داشتن اسناد هویتی است و افراد بی شناسنامه از بسیاری از حقوق خود محرومند. کودکان بی شناسنامه به علت آسیب پذیری بیشتر از لحاظ جسمی و روانی و وابستگی به سایرین برای حقوق خود به توجه ویژه نیاز دارند. در این مطالعه به بررسی وضعیت حق سلامت کودکان بی شناسنامه ساکن در ایران پرداخته شده است.
روشاطلاعات این مطالعه کیفی به روش کتابخانه ای با استفاده از کتب، مقالات، اسناد و مستندات قانونی و گزارشات عملکرد مرتبط با موضوع حق سلامت کودکان در سال 1402 گردآوری شده اند. زبان اسناد فارسی و انگلیسی بوده است. متن اسناد بررسی و تحلیل و کدبندی شده و در نوشتن گزارش نهایی مورد استفاده قرار گرفته است.
ملاحظات اخلاقی:
در همه مراحل پژوهش، اصالت متون مورد استفاده و صداقت و امانتداری در اعلام نتایج مورد توجه قرار گرفته است.
یافته هابا وجود قوانین حمایت کننده، دسترسی کودکان بی شناسنامه به خدمات بهداشتی و درمانی کافی نیست. این کودکان معمولا در خانواده های با سطح پایین اقتصادی و اجتماعی زندگی می کنند که توان پرداخت هزینه های درمانی و بیمه را ندارند. آن ها به علت نداشتن مدارک هویتی، تحت پوشش سازمان های حمایتی نیز نیستند. زندگی در سکونتگاه های ناایمن و غیر بهداشتی، کار در سنین پایین در کارگاه های غیر مجاز و خیابان، نداشتن سرپرست یا بدسرپرستی و احساس انزوا و طردشدگی از جامعه فقط بخشی از تهدیدکننده های سلامتی این کودکان است.
نتیجه گیریدسترسی کودکان بی شناسنامه به خدمات بهداشتی و درمانی با چالش مواجه است. وضعیت حق سلامت و سلامتی این کودکان نیاز به بررسی دقیق دارد. شناسایی این کودکان و اعطای مدارک شناسایی و نه لزوما ملیت ایرانی می تواند زمینه ساز برنامه های بهبود وضعیت زندگی و سلامت این کودکان و ارتقای امنیت ملی شود.
کلید واژگان: کودکان بی شناسنامه, حق سلامت, بی هویت, بی تابعیت, خدمات بهداشتی و درمانی, حقوق کودکBackground and AimChildren without identity need special attention due to their physical and mental vulnerability and dependence on others for enjoying their rights. In this study, health rights of undocumented children living in Iran have been investigated.
MethodThe data of this qualitative study was collected by literature review that included books, articles, legal documents and national and international reports related to the right of children without identity in 2023. The documents were in Persian and English languages. The text of the selected documents was coded and analyzed and used in writing the paper.
Ethical Considerations:
In all stages of the study, authenticity, honesty and trustworthiness have been taken into consideration.
ResultsEven though, there are laws supporting children without identity, access of these children to health services is not enough. These children usually belong to families of low economic and social status who cannot afford medical and insurance costs. Because of not having identity documents, they are not covered by public support. Living in unsafe and unhealthy settlements, working at a young age in unauthorized workplaces and on the street, being orphaned or living with abusive parents and feeling isolated and rejected from society are examples of the threats to the health of these children.
ConclusionThe access of children without identity to health services is a challenge. The situation of the right to health and health of these children needs to be carefully examined. Identifying these children and granting them identification documents, not necessarily Iranian nationality, can be the basis for support programs to improve the living conditions and health of these children and promote national security.
Keywords: Children without Identity, Undocumented, Unauthorized, Illegal Immigrants, Stateless, Healthcare Services, Child Rights, Right to Health -
هدف:
این پژوهش با هدف طراحی و برازش مدل بومی آمادگی جامعه محور دانشگاه های علوم پزشکی کشور در ارایه خدمات بهداشتی درمانی به آسیب دیدگان زلزله انجام شده است.
روش ها:
این تحقیق، ازنظر هدف کاربردی و ازنظر رویکرد، کاربردی اکتشافی است. این پژوهش، در 2 فاز کلی انجام شده است: فاز 1: طراحی مدل آمادگی جامعه محور دانشگاه های علوم پزشکی کشور در ارایه خدمات به آسیب دیدگان زلزله (رویکرد کیفی: نظریه داده بنیاد)؛ فاز 2: برازش و تبیین مدل آمادگی جامعه محور دانشگاه های علوم پزشکی کشور در ارایه خدمات به آسیب دیدگان زلزله. (رویکرد کمی: مدل سازی معادلات ساختاری). در فاز کیفی تحقیق، گروهی از خبرگان (شامل اساتید دانشگاه در حوزه مدیریت بحران، مدیران ارشد دانشگاه های علوم پزشکی، و مشاورین حوزه مدیریت بحران) به عنوان جامعه آماری در نظر گرفته شدند. در این فاز از روش نمونه گیری هدفمند استفاده شد و این فرایند تا رسیدن به اشباع نظری ادامه یافت. در این تحقیق، 11 مصاحبه انجام شد. جامعه آماری این پژوهش در فاز کمی، مدیران ارشد، میانی و عملیاتی دانشگاه های علوم پزشکی (50 دانشگاه) بودند که یک جامعه 500 نفری را شکل می دادند. بر اساس جدول کرجرسی و مورگان به نمونه ای 217 نفری نیاز بود که با روش نمونه گیری خوشه ای به عنوان نمونه آماری انتخاب شدند. ابزار اصلی جمع آوری داده ها در فاز کمی تحقیق، پرسش نامه ای بسته و محقق ساز مشتمل بر 40 گویه بوده است که به صورت الکترونیکی توزیع و جمع آوری شد. در فاز کمی تحقیق جهت آزمون فرضیه ها و برازش مدل بر اساس روش مدل سازی معادلات ساختاری، از نرم افزار لیزرل نسخه 8 استفاده شده است.
یافته ها :
در این تحقیق مشخص شد شرایط علی بر ضرورت آمادگی جامعه محور دانشگاه های علوم پزشکی در ارایه خدمات بهداشتی و درمانی در بحران زلزله (با ضریب 0/46)، ضرورت آمادگی جامعه محور دانشگاه های علوم پزشکی بر اجرای راهبردها در ارایه خدمات بهداشتی و درمانی در بحران زلزله (با ضریب 0/61)، شرایط محیطی بر اجرای راهبردها در ارایه خدمات بهداشتی و درمانی در بحران زلزله (با ضریب 0/20)، اجرای راهبردهای جامعه محور توسط دانشگاه های علوم پزشکی بر کاهش هزینه ها (با ضریب 0/55)، اجرای راهبردهای جامعه محور توسط دانشگاه های علوم پزشکی بر کاهش خسارات جانی (با ضریب 0/68) و نهایتا اجرای راهبردهای جامعه محور توسط دانشگاه های علوم پزشکی بر توانمندی سرمایه ای اجتماعی (با ضریب 0/74) تاثیر مثبت و معنادار دارند.
نتیجه گیری:
نتایج نشان میدهد بر اساس نظر کارشناسان مشارکت کننده در این پژوهش، مدل پارادایمی موردبررسی و روابط مفروض مدل از برازش لازم برخوردار است و ازاین رو می تواند الگوی مناسبی برای ارزیابی آمادگی جامعه محور دانشگاه های علوم پزشکی کشور در ارایه خدمات بهداشتی درمانی به آسیب دیدگان زلزله زدگان باشد.
کلید واژگان: آمادگی جامعه محور, مدیریت بحران, زلزله, دانشگاه های علوم پزشکی, خدمات بهداشتی درمانیObjective :
This study aims to design a local community-oriented readiness model (CRM) for Iranian medical universities in providing healthcare services to earthquake victims.
Methods:
This is an applied-exploratory study conducted at two phases: (1) Designing a CRM for Iranian medical universities in providing healthcare services to earthquake victims (Qualitative approach), (2) Fitting and assessing the CRM (Quantitative approach). In the qualitative phase, a panel of experts including university professors in crisis management, senior managers of medical universities, and consultants in the field of crisis management were considered as the study population. In this phase, a purposive sampling method was used and sampling continued until theoretical saturation was reached. In the quantitative phase, the study population consisted of senior, middle-level and operational managers of 50 medical universities (n=500). Using Krejcie and Morgan’s table, 217 were selected as samples by a cluster sampling method. Eleven interviews were conducted in this study. The data collection tool in the quantitative phase was a researcher-made questionnaire consisting of 40 items, which was distributed and collected online. In the quantitative phase, test the hypotheses were analyzed in LISREL software.
Results:
It was found that causal conditions had a positive and significant effect on the necessity of community-oriented readiness of medical universities in providing healthcare services at the time of earthquakes (t=0.46). The necessity of community-oriented readiness of universities of medical sciences had a positive and significant effect on the implementation of strategies in providing healthcare services at the time of earthquakes (t=0.61). Environmental conditions had a positive and significant effect on the implementation of strategies in providing healthcare services at the time of earthquakes (t=0.20). Moreover, the implementation of community-oriented strategies by medical universities had a positive and significant effect on reducing costs (t=0.55) and casualties (t=0.68), and on social capital capability (t=0.74).
Conclusion:
The presented CRM has a good fit and, therefore, can be suitable for evaluating the community-oriented readiness of medical universities in Iran for providing healthcare services to the earthquake victims.
Keywords: Community-oriented preparedness, Earthquake, Crisis management, Medical universities, Healthcare services -
International Journal of Community Based Nursing and Midwifery, Volume:10 Issue: 2, Apr 2022, PP 158 -159
Dear Editor With high infection rates in many countries and more than four million deaths globally,1 the coronavirus disease (COVID-19) pandemic has adversely affected healthcare services and providers, exacerbating their workload and risk of infection.2 Due to insufficient capacity, medicines, and medical supplies,3 many countries have struggled to maintain healthcare activities and implement prevention strategies—a barrier to achieving the expected health outcomes for their population. Thailand is one of the developing countries confronting a problematic situation since the first wave of the Covid-19 outbreak. With the implementation of public health restrictions curtailing everyday life and other laws and regulations to control the crisis—including measures such as state quarantine, social distancing restrictions, and area lockdowns—community health services have been struggling to manage the imbalance between the demand and supply of resources, especially medical supplies essential for infection prevention, and most importantly, the safety of healthcare providers working at the frontlines,4 such as surgical masks, gloves, personal protective equipment, alcohol sanitization products, and viral screening toolkits.5 The potential risk of infection needs to be minimized to avoid a shortage of healthcare professionals in the Thai community. Following the pandemic, many community hospitals in Thailand were forced to expand their capacity to fight the rise in infections. However, the business continuity planning systems in primary and secondary healthcare facilities in Thailand have proved insufficient to contribute to the supply chain and logistics management for compliance. In this context, this article formulates strategies that could alleviate the medical supply shortage in community health services in Thailand. First, the engagement of community health activities is essential to be determined for managing the demand and supply ongoing crisis. Due to the health policies changing regularly, community nurses require to develop the planning and execution of preventative activities across the community. Second, analyzing the context of the problem could form a basis for information capable of encouraging the flow of managing a shortage situation in a different context. Lastly, establishing a community data system for epidemiology and service resources is essential for expanding the community-based quarantine capacities. Informational technologies are also a part of the workforce during a critical situation. However, there are several limitations in practice in the community including a lack of information and communication technology (ICT) expertise and a barrier of connection. Such limitations require long-term planning coupled with a community context analysis. Community nurses play an important role in medical supply management and the smooth running of the organization. They craft reports, engage in reflection, and take necessary action. In the context of the medical supply shortage, nurses need to make fast decisions to manage and adjust to the situation. In the face of the pandemic, the most effective strategy to manage the shortage of medical supplies and human resources could be multidisciplinary teamwork. Community volunteers can offer prevention assistance in communities and thus become the key to successful running of healthcare operations in several dimensions. However, with the current limitations, it is a challenge for community nurses, who are in charge of managing and supporting the healthcare system for Thai citizens. This article highlights the challenges the healthcare system is struggling with due to the pandemic and offers possible strategies to deal with it. Though every country has its different context and situational severity, a critical solution and an in-depth understanding of the situation in real-time for eliminating the adverse effect of the pandemic are crucial to saving lives.
Keywords: Medical Supplies, Management, Healthcare Services, COVID-19, Thailand -
BackgroundTelehealth initiatives have bloomed around the globe, but their integration and diffusion remain challenging because of the complex issues they raise. Available evidence around telehealth usually deals with its expected effects and benefits, but its unintended consequences (UCs) and influencing factors are little documented. This study aims to explore, describe and analyze multidimensional UCs that have been associated with the use of telehealth.MethodsWe performed a secondary analysis of the evaluations of 10 telehealth projects conducted over a 22-year period in the province of Quebec (Canada). All material was subjected to a qualitative thematic-pragmatic content analysis with triangulation of methodologies and data sources. We used the conceptual model of the UCs of health information technologies proposed by Bloomrosen et al to structure our analysis.ResultsFour major findings emerged from our analysis. First, telehealth utilization requires many adjustments, changes and negotiations often underestimated in the planning and initial phases of the projects. Second, telehealth may result in the emergence of new services corridors that disturb existing ones and involve several adjustments for organizations, such as additional investments and resources, but also the risk of fragmentation of services and the need to balance between standardization of practices and local innovation. Third, telehealth may accentuate power relations between stakeholders. Fourth, it may lead to significant changes in the responsibilities of each actor in the supply chain of services. Finally, current legislative and regulatory frameworks appear ill-adapted to many of the new realities brought by telehealth.ConclusionThis study provides a first attempt for an overview of the UCs associated with the use of telehealth. Future research-evaluation studies should be more sensitive to the multidimensional and interdependent factors that influence telehealth implementation and utilization as well as its impacts, intended or unintended, at all levels. Thus, a consideration of potential UCs should inform telehealth projects, from their planning until their scaling-up.Keywords: Telehealth, Unintended Consequences, Implementation, Evaluation, Healthcare Services
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مقدمهبا توجه به اهمیت نحوه ارائه خدمات و مراقبتهای بهداشتی-درمانی، چگونگی عملکرد سیستمهای مذکور و آثار برجسته آن بر رضایت مندی عموم، این سوال مطرح می شود که چگونه می توان میزان رضایت مندی عمومی را در خصوص خدمات بهداشتی - درمانی مورد ارزیابی قرار داد؟ پژوهش حاضر در پی ارائه مدلی جهت سنجش میزان رضایت مندی عمومی از عملکرد و نحوه ارائه خدمات بهداشتی-درمانی است.روش پژوهشاین پژوهش با رویکرد توصیفی-تحلیلی و اهداف کاربردی در سال 1397 در بین 384 مراجعهکننده به بیمارستانهای شهرستان شاهرود انجام شد. مبتنی بر مرور ادبیات موضوع و نظرات خبرگان، ابتدا ابعاد سنجش رضایت مندی از خدمات بهداشتی-درمانی شناسایی شدند. برای جمع آوری داده ها از پرسشنامه محقق ساخته استفاده شد. در نهایت، تحلیل روابط مابین ابعاد مدل توسط رویکرد مدلسازی معادلات ساختاری انجام گردید.یافتههایافته های کلیدی پژوهش نشان می دهند که رضایت مندی عمومی از عملکرد سیستم بهداشتی - درمانی به ترتیب اولویت با ابعاد «کیفیت خدمات بهداشت-درمان» با ضریب مسیر 0/87، «قابلیتها و مهارتهای کارکنان و پزشکان» با ضریب مسیر 0/77، «دسترسی به خدمات» با ضریب مسیر 0/66 و «هزینه خدمات» با ضریب مسیر 0/54، ارتباط آماری معناداری دارد.نتیجهگیریلحاظ نمودن ابعاد رضایت مندی یادشده نقش بسزایی در ارائه صحیح خدمات، عملکرد مطلوب و افزایش کارایی خدمات بهداشتی - درمانی دارد و میتواند موجب انجام اقداماتی جهت افزایش معنادار رضایتمندی دریافتکنندگان این خدمات شود. علاوه بر آن، با استفاده از نتایج پژوهش حاضر می توان زمینه را برای دسته بندی مشتریان برحسب سطح رضایت مندی کسب شده و ویژگی های آن ها فراهم نمود.کلید واژگان: رضایت مندی, ابعاد ارزش آفرین, سلامت و درمان, معادلات ساختاریIntroductionAccording to Importance of state of health care service providing, system performance, and its major impact on public satisfaction, the main question is about the public satisfaction evaluation as a consequence of the quality of health care services? The aim of the proposed model in this study is to develop a comprehensive model incorporates various criteria to assess the satisfaction of performance health care services providing.MethodsThe descriptive-analytical approach is adopted for this study with an applied purpose, among 384 patients referred to the Shahrood hospitals in 2018. At first, key dimensions of satisfaction assessment of health services have been identified based on the literature and the experts’ opinions via using a researcher-made questionnaire. The statistical relationships between proposed model dimensions are analyzed by structural equation modeling technique.ResultsKey findings of this study indicate that general satisfaction of health care services has a significant relationship as well as path coefficient with the others assessed dimensions such as quality of health services (0.87), staff skills (0.77), access to services (0.66), and cost of services in order of priority (0.54).ConclusionConsidering the dimensions of satisfaction has a significant role in achieving appropriate service providing, desirable performance, and enhancing the efficiency of health care services. Finally, this consideration can lead to applied efforts to significantly increase patients’ satisfaction. In addition, using the obtained results of this study can provide an efficient finding for customers classification based on the level of satisfaction and their specifications.Keywords: Satisfaction, Value creation, Healthcare services, Structural
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Iran, like many other countries, is experiencing a growing elderly population. In 2016 census in Iran, out of a population of 79,926,270 people, more than 6 million people (8.2% of the population) were 60 years and over. This can be a major challenge for both healthcare providers and senior patients. This study assesses the suitability of the design, safety, physical environment and systems of Iranian hospitals based on age-friendly design principles.
In this descriptive research, 26 hospitals in Tehran were selected and examined. Data were collected using a valid and reliable checklist with 50 items assessing the physical environment, accessibility, service delivery, and management systems of the hospitals.
The results showed that 96 % of hospitals have wide corridors, 88% have suitable lighting, 85% have ramps for wheelchair users and railings for staircases, but 58% do not have an alarm in each toilet. It can be said that the majority of the hospitals were in a relatively good condition in terms of safety of the physical environment, but resource management and special programs and healthcare systems for the elderly were in a poor condition.
Given the rising elderly population in developing countries such as Iran, it is imperative to create elder-friendly environments and programs. The increasing demand for hospital beds necessitates special care be given to elder-friendly principles in the design and construction of new hospitals as well as the renewal of existing ones. It is also vital to carefully consider the health, safety and special needs of older patients in design and construction of new hospitals as well as the renewal of existing ones and developing health policies at the macro, meso and micro level, especially as they relate to inpatient and outpatient services.Keywords: Elder-Friendly Hospitals, Safety, Elder-Friendly Principles, Physical Environment of Hospitals, Healthcare Services -
مقدمهیک نظام بهداشتی کارا فقط از طریق ارائه خدمات مطلوب می تواند به رسالت خود یعنی تامین سلامت افراد جامعه اقدام نماید که این امر از طریق خدمات مراکز بهداشتی و درمانی امکان پذیر است. مطالعه حاضر جهت بررسی کیفیت خدمات بهداشتی در مراکز بهداشتی و درمانی شهری بم انجام شد.روش بررسیاین پژوهش توصیفی- تحلیلی بر روی 447 نفر که به مراکز بهداشتی و درمانی شهری بم که از ابتدای اردیبهشت 1394 تا پایان خرداد 1395جهت دریافت خدمات سرپایی مراجعه کرده بودند، انجام شد. ابزار جمع آوری داده ها، پرسشنامه 26 سوالی رضایت مندی مراجعین به مراکز بهداشتی و درمانی شهری بود. تحلیل داده ها با استفاده از آزمون های آماری تی تست و کروسکال- والیس انجام شد. داده ها در نرم افزار آماری SPSS نسخه 20 وارد شدند.یافته هااکثریت افراد مورد مطالعه زن، دارای تحصیلات دانشگاهی، با دفعات مراجعه بیش از 2 بار بودند. در تمامی ابعاد افراد میزان بالایی از رضایت را اعلام داشتند. ارتباط معناداری به غیر از سن بین متغیرهای تحصیلات، تعداد دفعات مراجعه، علت مراجعه و شغل با میزان رضایت مراجعه کنندگان وجود داشت.بحث و نتیجه گیریبه نظر می رسد عملکرد مراکز در مجموع موفق بوده است و با ارتقاء برخی از فرآیندها، می توان سطح بالاتری از رضایت مندی را به دست آورد. همچنین با توجه به اصل بهبود مداوم لازم است با برنامه ریزی مناسب در جهت حفظ، ارتقاء و بهبود شرایط موجود باید گام برداشت.کلید واژگان: رضایت مندی, مراکز بهداشتی و درمانی شهری, خدمات بهداشتی و درمانی, خدمات سرپایی, مراجعینBackground & ObjectivesAn effective health system can only fulfill its mission, which is providing community health, through providing desirable services; this is possible through the services of health centers. The aim of this study was to find the satisfaction rate of people referred to urban health centers of Bam/ Iran.MethodsThis descriptive-analytic study was conducted on 447 clients referred to Bam urban health centers from May 2015 to June 2016 for receiving outpatient services. Data collection tool was a 26-item questionnaire for the satisfaction of clients of urban health centers. Data were analyzed through SPSS20 and using t-test and Kruskal-Wallis statistical tests.ResultsThe majority of the study subjects were female, had a university degree, with more than 2 visits. In all aspects, the subjects expressed a high degree of satisfaction. The satisfaction rate showed significant relationship with the variables of education, number of visits, the reason for referral, occupation, but not with age.ConclusionOverall, the performance of the centers seems to have been successful and by upgrading some of the processes, they can get a higher level of satisfaction. Also, given the principle of continuous improvement, it is necessary to plan appropriately to maintain and improve the existing conditions.Keywords: Satisfaction, Urban Healthcare Services Centers, Healthcare Services, Ambulatory Care, Patients
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BackgroundThe Eastern Quebec Telepathology Network (EQTN) has been implemented in the province of Quebec (Canada) to support pathology and surgery practices in hospitals that are lack of pathologists, especially in rural and remote areas. This network includes 22 hospitals and serves a population of 1.7 million inhabitants spread over a vast territory. An evaluation of this network was conducted in order to identify and analyze the factors and issues associated with its implementation and deployment, as well as those related to its sustainability and expansion.
MethodsQualitative evaluative research based on a case study using: (1) historical analysis of the project documentation (newsletters, minutes of meetings, articles, ministerial documents, etc); (2) participation in meetings of the committee in charge of telehealth programs and the project; and (3) interviews, focus groups, and discussions with different stakeholders, including decision-makers, clinical and administrative project managers, clinicians (pathologists and surgeons), and technologists. Data from all these sources were cross-checked and synthesized through an integrative and interpretative process.
ResultsThe evaluation revealed numerous socio-political, regulatory, organizational, governance, clinical, professional, economic, legal and technological challenges related to the emergence and implementation of the project. In addition to technical considerations, the development of this network was associated with major changes and transformations of production procedures, delivery and organization of services, clinical practices, working methods, and clinicaladministrative processes and cultures (professional/organizational).
ConclusionThe EQTN reflects the complex, structuring, and innovative projects that organizations and health systems are required to implement today. Future works should be more sensitive to the complexity associated with the emergence of telehealth networks and no longer reduce them to technological considerations.Keywords: Telepathology Network, Telehealth Implementation, Evaluation, Sustainability, Healthcare Services -
زمینه و هدفرضایتمندی مراجعین از مهم ترین ارکان ارزشیابی و مولفه های کیفیت خدمات مراکز بهداشتی، درمانی محسوب می گردد. در این پژوهش میزان رضایتمندی کارکنان و خانواده آنان از مرکز بهداشتی درمانی شهری در یگان نظامی منتخب مورد ارزیابی قرار گرفت.روش هاپژوهش حاضر به روش مقطعی- توصیفی بر روی 387 مراجعه کننده به مرکز بهداشتی–درمانی شهری یگان نظامی منتخب در شهر بجنورد در سال 1394 انجام گردید. جامعه آماری کارکنان و خانواده های آنان بودند که با روش نمونه گیری در دسترس به مدت دو هفته موردبررسی قرار گرفتند. جهت جمع آوری داده ها از پرسش های جمعیت شناختی و از پرسشنامه رضایتمندی محقق ساخته روا و پایا مربوط به بخش های مختلف درمانگاه که شامل درمانگاه های عمومی و تخصصی، آزمایشگاه و دندانپزشکی بود، انجام شد. یافته ها توسط برنامه آماری SPSS 16 تجزیه وتحلیل گردید.یافته هااز 387 نمونه مورد مطالعه، 7/53 % از مراجعین مرد و ازنظر عضویت 4/56 % سرباز بودند. درمجموع 42/74% مراجعین از خدمات درمانی رضایت داشتند. این میزان در درمانگاه های عمومی و تخصصی 42/77%، آزمایشگاه 86/77% و دندانپزشکی 68% بود. بیشترین درصد رضایت مندی مربوط به بازنشستگان با 9/72% و کم ترین درصد به خانواده کارکنان 99/66% است. بیشترین رضایت از رفتار کارکنان دندانپزشکی 2/95% و کم ترین میزان رضایت 5/53% مربوط به ساعت حضور متخصصان بود.نتیجه گیریمیزان رضایتمندی از درمانگاه های عمومی، تخصصی و پاراکلینیک خوب بود. این میزان در بخش دندانپزشکی در حد متوسط بود. بنابراین می توان با اصلاح روند پذیرش، حضور به موقع متخصصان، ارائه خدمت به موقع و باکیفیت، توجه به ارتباط موثر، اطلاع رسانی به موقع و شفاف، تامین رضایت کارکنان متخصص و مجرب به نقطه مطلوب نزدیک شد.کلید واژگان: رضایتمندی, خدمات بهداشتی درمانی, کارکنان نظامیBackground And AimPersonal satisfaction is one of the most important elements of evaluation of service quality in health centers. In this study, we examined the patients satisfaction in an urban health center affiliated with a military unit.MethodsIn a cross-sectional study, 387 clients were examined in an urban health center in Bojnord, Iran in 2015. Participants were military employees and their families that with convenience sampling were examined over a 2-week period. For data collecting, a demographic questionnaire and a validated investigator-developed satisfaction questionnaire related to various sectors of the clinic such as general and specialized clinics, the laboratory and the dentist clinic were used. Results were analyzed by SPSS 16.ResultsA total of 387 cases were assessed. Of these, 53.7% of patients were males and 56.4% of patients were soldiers. Overall 74.42 % of the patients were satisfied with healthcare services. Satisfaction in general and specialized clinics was 77.42 %, in the laboratory, 86.77 % and in the dentist clinic, 68%. The highest percentage of satisfaction was in retirees (72.91%) and the lowest satisfaction was in families of staff (66.99%).ConclusionSatisfaction with general and specialized clinics and Para-clinical was relatively good. Satisfaction with the dental clinic was average. Satisfaction may be increased with a modified admission process, by providing on time and high-quality service with specialist healthcare professionals, improving effective communication and on time and clear information, fulfilling obligations and raising the level of public services.Keywords: Personal Satisfaction, Healthcare Services, Military Personnel
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BackgroundProviding fair access to high-quality healthcare services is one of the most important goals of health systems. This study was conducted between 2012 and 2013 to determine the level of equity in the quality of hospital services in Iran.
MethodsIn this cross-sectional study, 1,003 patients were chosen from 100 hospitals in Iran with multi-stage random cluster sampling. Concentration index was calculated to determine equity of healthcare quality from patients viewpoint. Furthermore, the equity of hospital services quality was investigated from experts perspective by calculating Gini index based on the hospitals accreditation scores. Analyzing the related factors was done by logistic regression. The significance level was set at α=0.05. Data were analyzed using Excel v.2010, SPSS v.21, and Stata v.8.
ResultsThere was a significant inequity in the quality of hospital services in both patients and experts point of view. In fact, concentration index (95% confidence interval) for the quality of healthcare was significant, 0.128 (0.080, 0.176), indicating better quality of services for those with higher economic status from patients point of view. Furthermore, Gini index (95% confidence interval) for hospitals accreditation scores was 0.166 (0.156, 0.176), meaning that there was inequity in hospital services quality from experts point of view.
ConclusionThe significant inequality observed in the quality of hospital care based on the economic status of the patients highlights the necessity of the supportive policies aiming at reduction of this condition.Keywords: Equity, Equality, Quality, Socio-economic status, Iran, Hospital, Healthcare services -
BackgroundProviding healthcare for mothers and children is one of the major health duties in any community and is considered as a health index. Regarding the analysis of healthcare services, Anderson’s behavioral model has received great attention. According to this model, social factors play a determining role in consumption of healthcare services..ObjectivesThe present study aimed to determine social factors affecting healthcare consumption..Patients andMethodsThis descriptive, cross-sectional, population-based study was conducted on 735 women who were mothers and were aged between 15 and 49 years old. These subjects were selected through multi-stage cluster random sampling. The study data were collected using a researcher-made data gathering form. The data were entered into the SPSS software and analyzed using descriptive statistics and multiple logistic regression tests with the enter method. The significance level was set at < 0.05..ResultsThe mean age of the studied women was 30.6 ± 5.7 years. Most of them (628 cases, 85.4%) were housewives and 317 (43.1%) had high school education. Besides, 570 women (77.6%) had no incomes and 94 (12.8%) mentioned that they had received no services during pregnancy. Nevertheless, 74 (56.1%), 248 (33.8%) and 74 (10.1%) had received services from governmental, private, or both centers, respectively. Women’s and husbands’ education levels as well as women’s occupation affected reception of services..ConclusionsAccording to the results, a large number of the subjects had not received services and in case they had, it was from the private sector. Moreover, social factors, such as education level, income and occupation, were influential factors regarding received services..Keywords: Healthcare Services, Social Determinant of Health, Cross, Sectional Studies, Iran
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BackgroundDeveloping countries such as Iran are experiencing a growth in the elderly population. This is a challenge for healthcare providers and their families. This study investigated the extent in which hospitals at Tehran meet the criteria of age-friendly hospitals.MethodsIn this descriptive study, using convenience sampling, 26 hospitals were selected in Tehran, the capital city of Iran. The instrument was a checklist included 50 items in the three dimensions of information and training of service providers, management systems in health care centers, physical environment and accessibility of hospitals.ResultsMost hospitals were in a good condition regarding physical environment and access to public transportation, but in a poor condition for special healthcare programs for the elderly, teaching principles of geriatrics and gerontology, interaction of medical staff, physicians and nurses with senior patients and systems of priority for them.ConclusionDue to the growing elderly population, it is necessary for health policymakers, especially in developing countries, to consider seriously the issue of elderly healthcare and their need for special outpatient and inpatient services.Keywords: Age, friendly hospitals, Senior friendly hospitals, Health policy, Elderly, Healthcare services, Iran
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Background And ObjectivesAngiography remains as the gold standard for the diagnosis of cardiovascular diseases (CVD). The aim of this study was to assess the quality of angiography services in Shahid Madani Hospital, Tabriz, Iran.MethodsA cross-sectional study was conducted in 2013 in Shahid Madani Hospital. A sample of 203 CVD patients who had received angiography services was surveyed. Data was collected using valid and reliable questionnaire with 42 items related to 12 aspects of service quality. Total score service quality was derived by combining the scores of Performance and Importance as perceived by the patients. Scores > 8 was considered as ‘High’, 6-8 as ‘Moderate’, and <6 as ‘Low’.FindingsA moderate overall score of 7.00 was given to the angiography services quality. While continuity, communication, and autonomy gained high scores, choice of provider, prompt attention, and quality of basic amenities, and confidentiality scored moderately, and support groups, dignity, safety, and prevention received low scores.ConclusionsThe moderate assessment of angiography services quality shows that there is a considerable room for improving these services. To this end, prevention and safety should receive the first priority in services quality improvement plans. Possible useful strategies in this regards include briefing the patients about the adverse effects of the drugs, trading them training on control and prevention of cardiovascular disease, and empowering them for self-care.Keywords: Healthcare services, Angiography, Patient, Hospital, Quality assessment
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Background And ObjectivesOutsourcing healthcare and the associated services is has proven as an effective strategy for enhancing hospital performance and improving quality of services. Despite, the concept is relatively new in Iran, calling for studies investigating different aspects of the issue and its potential benefits. Thus, this study was conducted to explore the impact of outsourcing management of healthcare services on quality of these services in a number of teaching hospitals in Iran.MethodsA sample of 113 managers from six teaching hospitals of Tehran University of Medical Sciences (TUMS) was surveyed. A 14-item researcher-made questionnaire was used to record the perception of hospital managers towards the quality of healthcare services before and after signing management contract. Paired t-test was used to compare the mean values.FindingsThe quality of healthcare services after outsourcing was found to be significantly higher (P < 0.05) as perceived by the hospital managers, compared with the period before outsourcing.ConclusionsOur results provide further support for the notion that outsourcing management of healthcare services can lead to an improved quality of these services, thereby higher patient satisfaction and enhanced hospital performance.Keywords: Healthcare services, Hospital management, Outsourcing, Health services quality
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زمینه و هدفبا توجه به نقش وب سایت ها در ارائه ی خدمات الکترونیک این مطالعه قصد دارد تا خدمات بهداشتی درمانی وب سایت دانشگاه های علوم پزشکی کشور را در راستای مراحل چهارگانه مدل بلوغ دولت الکترونیک چندلر و امانوئل ارزیابی و با یکدیگر مقایسه نماید.روش بررسیاین پژوهش به شیوه ی توصیفی– مقطعی و از طریق تحلیل محتوی و بهینه کاوی وب سایت های دانشگاه های علوم پزشکی کشور جهت ارزیابی و مقایسه ی نحوه ارائه ی خدمات بهداشتی درمانی آنها با یکدیگر در مراحل دولت الکترونیک شامل اطلاع رسانی، تعاملی، تراکنشی و یکپارچه سازی در سال 1390 انجام شد.یافته هاوب سایت دانشگاه های علوم پزشکی تیپ 1 از لحاظ اطلاع رسانی خدمات درمانی در سطح متوسط(79/0±8/1 امتیاز) و دانشگاه های تیپ 2 و 3 در سطح ضعیف هستند. وب سایت دانشگاه های علوم پزشکی تیپ 1، 2 و 3 از لحاظ تعاملی بودن خدمات درمانی با کسب امتیاز(1.4±0.73)، (1.3±0.75) و (1.2±0.62) در سطح ضعیف و کلیه ی دانشگاه ها در مراحل تراکنشی و یکپارچه سازی خدمات، عملکرد ضعیف(امتیاز0±1) داشته اند.نتیجه گیریارائه ی خدمات الکترونیک در وب سایت دانشگاه های علوم پزشکی کشور با تاخیر مواجه است. به دلیل وجود چالش های مربوط به اطلاعات و خدمات سلامت، تحقق دولت الکترونیک در این حوزه، ملاحظات ویژه ای را می طلبد. لذا توصیه می شود با اجرای خدمات دولت الکترونیک در سایر سازمانها، شناسایی موانع و تدوین قوانین و سیاست های مرتبط زمینه ی مناسب جهت تحقق دولت الکترونیک در حوزه ی سلامت فراهم گردد.
کلید واژگان: دولت الکترونیک, خدمات الکترونیک, وب سایت, خدمات بهداشتی درمانی, دانشگاه های علوم پزشکیBackground And AimDue to the role of websites in delivering e-services, this study aims to benchmark rendering healthcare services at medical universitie's websites based on Chandler and Emanuel’s four-stage e-government maturity model.Materials And MethodsThis is a descriptive, cross-sectional study which was conducted using content analysis and benchmarking to evaluate the delivery of healthcare services through medical universities websites towards e-government maturity including Information, Interaction, Transaction and Integration services in 1390.ResultsThe results of the study revealed that type I universities were moderate in giving information, and type II and III universities were poor in this regard. Websites of type I, II and III universities were poor in interaction with scores 1.4±0.73, 1.3±0.75 and 1.2±0.62, respectively. The score of all universities was weak in transaction and integration of healthcare services (mean 1 ±0).ConclusionMedical universitie's websites have lagged behind to render e-services. Due to the challenges of health services and information, realization of e-government in healthcare arena requires special consideration. Adopting e-government in other settings, detecting barriers, and formulating related laws and policies can pave the way to achieve e-government in healthcare arenaKeywords: E, Government, E, Services, Website, Healthcare Services, Medical University
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