جستجوی مقالات مرتبط با کلیدواژه « patient experience » در نشریات گروه « پزشکی »

Understanding the "patient experience" is a key step in moving towards patient-centered care. The purpose of this study is to design a patient experience evaluation model to evaluate the effective components in the patient experience in hospitals of Mashhad University of Medical Sciences.

This was a comparative descriptive study conducted using databases and information resources and based on a comprehensive review, and the models used in other parts of the world were extracted based on the research protocol and entered into a comparative matrix. The reliability of the extracted framework was verified using the agreement coefficient of the parties. In order to validate the model, the questions were prepared in the form of a questionnaire and validated by the specialists of Mashhad University of Medical Sciences during two-round Delphi using SPSS 16 software.

In this study, 10 models were obtained for evaluating patient experience in different countries, each of which was composed of several dimensions and some of them had overlap. The models included American model (8 dimensions), Swedish model (10 dimensions), British first model (7 dimensions), British second model (8 dimensions), Scotland model (6 dimensions), Hong Kong model (9 dimensions), Norway first model (6 dimensions), Norway second model (5 dimensions), India model (10 dimensions), and the model of Ethiopia (5 dimensions). The final model with 10 dimensions and 29 sub- dimensions was approved and validated.

The results showed that the suitable pattern for Iran had 10 dimensions and 29 sub-dimensions. Among the dimensions, respect for the patientchr('39')s privacy and dignity had the highest score and the way patients are discharged from the hospital had the lowest score.

Patients’ satisfaction is a key factor in the evaluation of health system’s quality in developed countries. The purpose of the presnt study was to investigate Patients’ satisfaction with services provided at pharmacies in the city of Kashan and related elements.

In a cross- sectional study, 440 patients who referred to pharmacies in the city of Kashan were surveyed randomly. The questionnaire was composed of 44 items and focused on four dimensions: patients’ expectations from the pharmasict, pharmacist’s communication skills, consultations offered by the pharmacist, and the location and physical environment of the pharmacy. In order to analyze the data of this study, SPSS software version 20, and parametric and ANOVA tests were used.

Patients’ highest expectations were courteous behavior from the pharmacist and the personnel (92/7%), low wating time (92%), explanation for medication indications (85%), and explanation on how to use the medications (82/5%). Patients’ satisfaction elements with the highest score were cordial and pleasant attitude of the pharmacist (78.9%), labeling the medications by the pharmacist (78%) and the illumination inside the drugstores facility (93%).

The city of Kashan has variable levels of satisfaction with the quality of pharmacy services. To increase levels of satisfaction, it is necessary to provide appropriate training in pharmacies and quality of services promted in all domains.