جستجوی مقالات مرتبط با کلیدواژه "student's satisfaction" در نشریات گروه "پزشکی"

Given the pivotal role of information and communications, academic education has been subject to major revisions and modifications throughout the worldwide. The system may fulfill its role only if it is in an acceptable status in terms of education quality. The aim of present study was to determine the quality of educational service in Mazandaran University of Medical Sciences using Servqual Model.

This study was conducted by descriptive method. The population consisted of all students at Mazandaran University of Medical Sciences whom was 2,322 people. 341 students were selected from statistical population through randomized sampling. Data were collected using a 26-item Servqual Questionnaire. Validity and reliability was confirmed by previous studies. Data were analyzed using t-test of homogeneous groups using SPSS/16.

The findings of the study indicated that the students had higher expectations than received in dimensions of assurance (mean 4.41), responsiveness (mean 4.32), empathy (mean 4.38) and tangibles (mean 4.47). However, the services were at the same level as expectations in the dimension of reliability (mean 4.42).

The students’ expectations were higher than the services they received, and they had not complete satisfaction of educational service. The students reported relative satisfaction with the service.

Nowadays, widespread use of modern technology and as a result, the need to further education followed by higher costs, has led educational centers and companies to use educational modern solutions. One of these solutions is electronic education, known as E-learning. The purpose of this study is to identify and categorize the characteristics of a desirable E-Learning system from the viewpoint of Virtual Iranian Universities’ students based on the Kano model.

This developmental study was conducted on all graduate and undergraduate students of 17 active university E-learning centers in Iran from January to March 2012. Totally, 459 subjects were selected from among 17 virtual Iranian educational centers using simple random sampling method. Excel software and frequency table weighted mean were used to analyze the Kano model.

Effective designing, high quality of internet, and easy use factors are respectively the most effective basic factors in creating satisfaction among university students. Likewise, the factors like the lack of anxiety, interaction with lesson contents, self-exploitation, interaction with other university students and masters, and variety in evaluation are respectively the most practical factors effective on the level of students’ satisfaction. Moreover, factors of students attitude, flexibility in offering educational content, the quality of educational content, teachers’ attitude and their timely answers are respectively the most the important motivational factors affecting the level of students satisfaction.

According to the fact that factors like student’s attitude, flexibility in offering educational content, the quality of educational content, teachers’ attitude and their punctual answers are among the most important motivational factors for students, E-learning (electronic education) institutes must more emphasize on these factors.