جستجوی مقالات مرتبط با کلیدواژه « tqm » در نشریات گروه « پزشکی »

Organizational leadership in the old and common format is terminated and it is emphasized that evolution and novelty, creativity, motivation and proper leading of employees be considered as significant properties of present management. Futuristic and evolutionary leadership is proposed as the major factor in the success of present organizations particularly health organizations and it is dared to say that the survival of organizations is related to their leadership. According to the present circumstances, the leaders should be able to employ suitable methods and make the employees successful. Organizational leaders might not satisfy with the current circumstances and try to empower their employees and direct them towards a desired future. So, the leaders must have so influencing character that enable to direct the employees willingly towards the purposes.

How can we reduce the hospital costs? How can we satisfy the customers? How can we improve the efficiency of hospital services? These questions do always occupy the minds of programmers and decision makers in health care organizations. They attempt to provide an appropriate answer to the above questions through designing patterns, strategies and different models. To this end, Hamedan university of medical sciences established a group entitled management committee (this committee was then renamed as quality enhancement committee) composed of some university officials and dynamic academic members having relevant specialties and tried to attain a proper pattern in order to solve the health-related problems especially in hospitals. Afterwards, this committee selected thorough quality management (TQM) model as the proper strategy for enhancing the quality and efficiency of hospitals through necessary investigations, studies and discussions with WHO experts and considering available experiences in managing hospital affairs. They applied this model as the appropriate model and strategy in accordance with the conditions prevalent in health care organizations. This article explains the affairs carried out in this committee, applying TQM model in hospitals and the results of projects done. Finally, TQM model will be applied in solving the problems via drawing a flowchart in one of the trials experienced in hospital.