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Nowadays, satisfaction is a significant concept in the majority of organizations. Managing the traditional registration system of students is time consuming process for both students and administrative staff inside universities that include preparing and assessing the required documents on the day of registration. Therefore, facilitating the mentioned tasks not only may lead to increasing student's satisfaction but also may greatly improve the speed of educational tasks. The aim of the current research is to determine satisfaction rate of the newlyarrived students regardingonline registration system at Qazvin University of Medical Sciences in the academic year 2013-2014. The descriptive epidemiologic method was used for the present study with data collection method using a questionnaire in 2013. The questionnaires were distributed among 500 newly arrived students, and 366 questionnaires (73.2%) were collected. Data analysis was performed with SPSS software version 13. In this study, 275 female (75.1%) and 91 male (24.9%) were participated. The satisfaction rate was very high in of 65 participants (17.8%), high in 116 participants (35.5%), moderate in 130 participants (35.5%), low in 13 participants (3.5%), and very low in 42 participants (11.5%). The results demonstrated that as the rate of student's satisfaction rises in various fields of study and academic levels, they may develop and improve further in the academic processes. Based on the results, majority of the students have good satisfaction from the online registration. Moreover, they have suggested some points for enhancement of the process including change in the information announcement method, improvement in presenting the required announcement, and instructions plus adding some pictorial guidelines and finally sending some clear and accurate notes for students with shortage in their documents. In fact, by applying the mentioned solutions the online registration process will be facilitated and accelerated.

Educational services should be provided to students in a way that they feel they are in a safe environment. Since registration is the first stage of educational process, this study was conducted to survey the students’ satisfaction of the registration process.

This is a cross-sectional study performed by stratified sampling from each faculty of Yazd University of Medical Sciences. Data were collected by a questionnaire and analyzed using Chi square, t-test and one-way ANOVA and through SPSS software.

In whole, 200 students (82 females and 116 males) were studied. From all subjects, 175 ones (89.3%) had been registered without using internet of whom, 96 students (69.6%) mentioned that it had been due to the lack of easy access to the registration programs. A total of 109 students considered official's familiarity with the registration process desirable while, 7 students (4.9%) considered it undesirable. According to109 students (59.9%) official's assistance in students’ registration based on their job duties had been desirable and only 5 students (2.7%) considered it undesirable. Mean satisfaction rate based on students’ sex (P < 0.05), local and non-local residency (P< 0.05) and the university’s faculty (P <0.001), showed significant difference (95% confidence level).

The majority of students were satisfied with registration process in whole, but not with online registration. Therefore, it is recommended to use more advanced techniques in online registration process to make students more satisfied.