جستجوی مقالات مرتبط با کلیدواژه « Patient's Satisfaction » در نشریات گروه « پزشکی »

Observance of patients’ rights and patient satisfaction with hospital services is one of the most influential factors contributing to the efficiency and quality of hospital services.

This study aimed to investigate the satisfaction of COVID-19 patients with patients’ bill of rights.

This descriptive, correlational study was performed in 2021 in Iran. A total of 147 patients with COVID-19 and meeting the inclusion criteria were included in this study using the available sampling method. Two questionnaires of “observing patient’s bill of rights” and “La Monica Oberst Patient Satisfaction Scale (LOPSS)” were used to collect the required data. Statistical analysis was performed using SPSS version 20 software.

There was a positive and significant relationship between patients’ satisfaction and observing patient’s bill of rights (r = 0.7, P < 0.001). The mean satisfaction of COVID-19 patients was 214.19 ± 52.02, and the mean of patients’ bill of rights was 118.23 ± 20.5, which were desirable. There was a significant relationship between age and patient satisfaction (P < 0.05). A significant relationship was also detected between the income level, education level, and length of hospital stay with patients’ bill of rights (P < 0.05).

In order to increase patient satisfaction and improve service provision, it was necessary to respect the patient’s rights. Therefore, it was recommended that effective strategies should be adopted in order to exercise the patients’ bill of rights when providing services to them.

 Service providers should frequently assess the clients’ satisfaction and use tools with high level of reliability and validity to meet clients' needs. This study was performed to evaluate psychometric properties of a tool to assess the clients’ satisfaction with obstetrics triage. 

 This validation study was conducted by the exploratory sequential mixed method in two qualitative and quantitative phases using the four stage approach proposed by Waltz and colleagues. In the first qualitative phase, a conventional content analysis approach was used to develop the concept of satisfaction as well as extract the initial items for the questionnaire. The semi-structured interviews were conducted with 23 participants in Tehran. In the second stage, a descriptive study was performed to assess the face, content and then construct validity using exploratory factor analysis on 200 subjects as well as reliability through measuring internal consistency and stability.

 Ten items were extracted from the content analysis. In quantitative face validity, the maximum impact score obtained was five and the minimum impact score was 3.5. The numerical CVR of all items was above 0.49 and the I-CVI Modified Content Validity Index of all items ranged from 0.86-1, and the S-CVI score was 0.97. Following exploratory factor analysis, SATOT having nine items and two factors was finalized. Cronbach’s alpha value and intra-class correlation coefficient was 0.793 and 0.884, respectively.

 SATOT can help healthcare providers and managers to identify problems in the structure and process of obstetrics triage that lead to clients’ dissatisfaction.

The family members’ presence during teaching rounds is introduced as a challenging issue. The outcomes of family presence during teaching rounds in adult care settings is an under investigate issue. The propose of this study was to determining the effect of family presence at teaching rounds on patient’s anxiety and satisfaction in cardiac intensive care unit (CICU).

In this double‑blind randomized controlled trial, 60 patients who were hospitalized in CICU were selected based on inclusion criteria and then assigned into 2 groups (with and without family members presence during teaching round), equally by the random minimization method. The patient’s anxiety score was measured before and after rounds on the Spielberger State‑Trait Anxiety Inventory (STAI). Furthermore, the patient’s satisfaction about various clinical aspects of round was measured by a self‑reported questionnaire. The data were analyzed by SPSS software using Kolmogorov–Smirnov test, Chi‑square test, independent sample and paired sample t‑test, at the significance level of 0.05.

The study groups were similar in terms of demographic variables. In the family members presence group, the STAI score significantly decreased after intervention (P = 0.001). Furthermore, in this group, the after‑intervention STAI score was significantly lower than family absence group (P = 0.011). The mean changes of patient’s satisfaction about quality of round score in family member presence group were significantly higher than family absence group (P = 0.001).

Family presence during teaching rounds led to patient’s lower anxiety and higher satisfaction score.