A perception-based model for E-government acceptance in small and medium sized enterprises using a technology-organization-environment framework by structural equation modeling

Using e-government services makes several advantages like reducing production costs, decreasing waiting time, acquiring and sharing information to small and medium sized enterprises (SMEs). Besides these advantages, the use of e-government services in SMEs is less than the expectation. The aim of this paper is identifying influential factors affecting the acceptance of e-government services by SMEs. In this regard, these factors are identified and extracted from relevant literature. Then a conceptual model including eight major factors was designed based on technology-organization and environment framework. This model has been tested in a field study with 98 samples from the Iranian SMEs. The data analysis showed a highly significant relation between direct benefit, indirect benefit, complexity, top management support, information technology expertise, government pressure with electronic services acceptance independent variable. There was not any significant relation between industry pressure and consistency and independent variable. However, all factors have positive relation and just factor of complexity has negative relation with independent variable. These analyses were done by structural equation modeling and LISREL software.