The effect of organizational trust on organizational citizenship behaviors (Case of: North Khorasan Gas Company)

In recent years, the effects of organizational citizenship behaviors on the success of organizations have attracted considerable attention. The purpose of this research is to analyze the effect of organizational trust on employees’ organizational citizenship behaviors at the North Khorasan Gas Company. To collect data, an organizational citizenship behavior questionnaire and an organizational trust questionnaire consist of 24 and 49 questions respectively were used. After questionnaire confirmation, 94 employees of Gas Company participated in its completion. The spearman correlation test results revealed a significant positive relationship between all dimensions of the dependent and independent variables. The stepwise multiple regressions showed that among various dimensions of organizational trust, institutional trust has a more potent role in effecting organizational citizenship behaviors. Finally, the t test results showed that the respondents feel positive about all dimensions of trust and organizational citizenship behavior in the company.