The Effect of Implementing Training Courses on the Performance of Social Security Organization's Employees

Purpose of this study is to investigate the effects of implementing job training courses on the employees of the Social Security Organization of west Azarbaijan Province during 2007-2009. For such a purpose, a sample of 50 employees was selected from among 161 employees of 6 branches of the organization in the province via sample screening and controlling the variables. Researchers tried to measure the impact of effect of 5 training courses on 6 criteria of employees’ performance according to the goals of the courses. Results of the ‘repeated measurement’ method and ‘multivariate tests’, Mauchly's ‘test of sphericity’, ‘within-subject effects test’, and ‘variance analysis’ showed that implementing a training course on ‘credit claims calculation’ did not have a significant effect on reducing the number of cases referred to the preliminary executive committees; yet, it had a significant effect on reducing the number of hand debts of the workshops’ credit cases. The implementation of a training course on the subject of a new legal circular increased the real number of credit claim memos. A training course on ‘How to Identify the Insured’ decreased the number of provisional insurances. A training course on ‘How to make an initial registration of the Insured’ decreased mistakes about the personal identity information of the insured. Finally, implementing a training course on ‘Identification Methods of New Workshops for Insurance’ led to more workshop identification cases.