Performance appraisal of the Information Services Department of the National Library of Iran using Balanced Score Card methodology

Exploring strengths and weaknesses of the services provided by the Department of Information Services and making suggestions for improvement. Design/Methodology/Approach: Statistical population consists of the total number of 74 staff and 1500 active users of the services. 306 user and 57 staff، as well as 8 managers were selected as the sample، using Morgan Table of sample selection. Customer perspective has the highest level of balace، then internal processes. Learning and finanacial perspectives won the lowest balance scores. Performance was balanced for customer and processes perspective، and imbalanced with regard to finance and learning.