User's Evaluation of the Predictability of Information Labels in University Library Websites

This study aimed to investigate users'' views regarding the understandability and predictability of labels used for representing information items (menus) in the websites of Iranian university central libraries. Library websites of 10 Iranian top-ranked universities were examined by 30 non-library graduate students. Data were collected by using semi-structured interviews and heuristic approach. Results showed that the labels used were not predictable by users in most cases and users had different perceptions about the labels. This problem results in users'' doubt in locating related items. Interviews with users confirmed the findings. Some new labels for representing information items were identified by considering users'' views and perceptions.