The Relationship between Patient's Safety Culture and Patient's Perception of Healthcare Quality in Military Hospitals in 2013

The final goal of hospitals is improving patient safety and this is requires fundamental changes in processes and positive organizational culture. This study aimed to analysis the relationship between patient safety culture and patient's perception of Healthcare quality in military hospitals in Tehran. This was a descriptive and cross sectional study that performed in military hospitals in Tehran. The study population consisted of 125 staffs of hospitals and 125 patients were selected by using Cochran's formula formed by random stratified sampling. Data collected with use of two questionnairs:1) HSOPSC as a standard tool for patient safety culture assessment and 2) CAHPSHS for patient's perception of Healthcare quality measurement. Descriptive statistics and correlation test were used to analyze the data. The results showed that most employees in this study (%61.81) women and 39.18% of them were male. Based on our achieved results the average scores of overall perceptions of safety was 14.28, actions and expectations of the manager/supervisor in order to promote safety was (12.52), teamwork was (15.33), transparency of communications was (10.34), response to errors without punishing was (8.98), supporting of hospital management from patient safety was (10.6) and the relocation and transfer of patient information was 11.65. Pearson correlation showed that despite the positive correlation between patient safety culture from staff's point of view and patient's perception of Healthcare quality scores (r= %10), this relationship was not statistically significant (P- value= 0.13). With increasing patient's safety culture in hospitals, we can not expect the better perception of quality of care due to health care quality affected by several other factors.