Designing a Decision-making System to Prioritize Appropriate Knowledge Management Technologies in Insurance Companies

Nowadays knowledge management is an important element of organizations to gain competitive advantage, and it is one of the most important aspects of information technology. Due to the increasing growth in the information technology field, insurance companies require an appropriate technology for knowledge management in their organizations. That is why choosing the right technology in the knowledge management process is important. In this paper, by using criteria identified from the literature, and using analytic hierarchy process (AHP), the technology of the knowledge management in each stage compared in some Insurance companies with the help of Expert Choice software. The data needed for current study gathered from two questionnaires in which aimed to determine the meaningfulness of selection criteria for each KM processes and also to determine and prioritize the weight of criteria. The findings of knowledge management technologies select in according to 12 criteria, demonstrates that knowledge-base technology in knowledge acquisition process, Technology education systems in knowledge sharing process, knowledge map in the process of organizing knowledge, and Enterprise Resource Planning Systems Technology in the application of knowledge in insurance companies have the highest priority. In the end, the designed “decision making software” explained for employees of insurance companies in order to help them to select an appropriate technology for each stage of knowledge management by using the C # programming language design.