Satisfaction Analysis of Public Transportation Users in the South Alborz

Message:
Abstract:
Mobility and movement are the basic needs of human life in all ages and today, despite advances in electronics in cyberspace, is an integral component of life. The main purpose of this paper is to explain the importance of customer satisfaction dimensions from public transportation systems especially BRT system, based on statistical techniques. So this paper has examined the BRT system in terms of passenger satisfaction by questionnaire technique. Accordingly, the research method is analytical that used some techniques such as questionnaires, observation and study of the documents used. At the same time to analyze the data, in addition to participatory observation period of 6 months, statistical techniques, such as factor analysis, regression, etc were used. The results show the effectiveness of the four factors in the satisfaction of a BRT system. The fundamental factors are extracted, including service, speed, behavior and physical properties of the bus. Finally, this research suggests that continuous use of travelers from the BRT system is depend on a review of their satisfaction. In general, any geographical scale city planning, attention to the needs of citizens and the participation of all segments of society in the planning process. In general, any geographical scale city planning is needed to attention to the citizens and the participation of all segments of society in the planning process.
Language:
Persian
Published:
Journal of Urban Economics and Management, Volume:3 Issue: 9, 2015
Pages:
105 to 123
https://magiran.com/p1386392  
دانلود و مطالعه متن این مقاله با یکی از روشهای زیر امکان پذیر است:
اشتراک شخصی
با عضویت و پرداخت آنلاین حق اشتراک یک‌ساله به مبلغ 1,390,000ريال می‌توانید 70 عنوان مطلب دانلود کنید!
اشتراک سازمانی
به کتابخانه دانشگاه یا محل کار خود پیشنهاد کنید تا اشتراک سازمانی این پایگاه را برای دسترسی نامحدود همه کاربران به متن مطالب تهیه نمایند!
توجه!
  • حق عضویت دریافتی صرف حمایت از نشریات عضو و نگهداری، تکمیل و توسعه مگیران می‌شود.
  • پرداخت حق اشتراک و دانلود مقالات اجازه بازنشر آن در سایر رسانه‌های چاپی و دیجیتال را به کاربر نمی‌دهد.
In order to view content subscription is required

Personal subscription
Subscribe magiran.com for 70 € euros via PayPal and download 70 articles during a year.
Organization subscription
Please contact us to subscribe your university or library for unlimited access!