Satisfaction of Service Recipients of Family Physician Program in Kerman, 2011

Family Physician program is one of the most important programs in the health sector of Iran. Since satisfaction can affect the efficacy, quantity and quality of health services, the present study was designed to determine the satisfaction rate of service recipients in Kerman from Family Physician program. This cross-sectional study was performed on 370 individuals in the rural districts of Kerman where family physician program had been implemented. Multistage clustering method was applied for sampling and data collection was done using a questionnaire. Data were analyzed using descriptive statistics and statistical tests such as Chi- square, t- test and one way ANOVA. The mean age of participants was 36.3 ±10.1 years. Satisfaction was favorable in 18.72%, relatively favorable in 60.85% and unfavorable in 20.43%. Satisfaction showed a significant relationship with marital status and level of education; that is, maximum satisfaction was observed in married subjects and minimum in those with university degrees. But satisfaction had no significant relationship with age or gender. In general, the level of satisfaction among recipients of family physician program was relatively favorable; of course, along with the raising expectations of people, maintaining the present status and even improving this service is necessary.