The Effect of Organizational Citizenship Behavior on the Quality of Services Offered by Police Stations and Checkpoints

One of the recent studie's claims about the effectiveness of the organizations is the effect of organizational citizenship behavior (OCB) on improving the quality of services. Therefore, the aim of this study was to investigate the relationship between OCB and quality of service in the police stations and checkpoints. In terms of its objectives and data collection procedure, this study is of an applied and survey research type, respectively. The statistical population of the study includes the employees in the Tehran police stations. The sample size is estimated as 90 participants. The validity of the tools was calculated by the face validity and reliability of the questionnaire wascalculated using Cronbach's alpha (α=.85). The correlational tests have been employed for the data analyses.Findings and The study showed that there is a significant relationship between the dimensions of organizational citizenship behavior and the police stations and checkpoint's quality of service. In other words, the more organizational citizenship behavior is improved and taken into considerations, the more provided quality of services is also improved. And in this regard, the variable of respect from staff, as one of the aspects of the organizational citizenship behavior, is of higher priority.