Satisfaction of Healthcare Team from the Performance of Rural Family Physicians in Northern Provinces of Iran

Introduction & Family physicians (FP) are responsible for providing services through the appropriate management of the personnel in the healthcare team. This study evaluated the satisfaction of healthcare personnel from the performance of rural family physicians in the northern provinces of Iran. This cross-sectional study was carried out in winter 2013 and 25% of centers providing rural insurance and family physician program (139 centers) in three provinces of Golestan, Mazandaran and Guilan were selected by systematic random sampling. All healthcare staffs with at least one-year work experience were enrolled by census method. For data collection a researchermade questionnaire was used that validity and reliability of it was confirmed in advance. Data were analyzed using SPSS 17 at p<0.05 as the significant level. From the 561 subjects, 380 (67.7%) were females. The majority of the participants (48%) had a bachelor’s degree. The average level of satisfaction scores from FPs performance were 3.7±1, 3.5±1, 3.7±1, 3.9±1.1 and 3.5±0.9 in the field of health management (of 5 score), external cooperation, health promotion, prevention and health service provision and health care referral, respectively. There was a significant difference between the level of satisfaction of healthcare staffs among the northern provinces of Iran (P=0.006). The satisfaction of healthcare staffs from FPs performance has been slightly higher than the average level, so appropriate interventional programs should be established and implemented to maintain and improve the functional level of the FPs.